Video Hardware Error Problem

Discussion in 'Windows 7' started by BuonaDomenica, Nov 22, 2009.

  1. BuonaDomenica

    BuonaDomenica MDL Senior Member

    Aug 27, 2009
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    My computer seems the crash daily with the Video Hardware Error Message. I never this problem with XP and my computer was working flawlessly before. This happens when watching a longer video clip (over 10min or so) with any kind of player.

    I have the latest Nvidia driver installed and it still crashes. Also tested the computer memory and it came back with no errors. Purchased a new Corsair 750w power supply and still get this error and computer freezes up.

    latest chipset driver from AMD have been installed. There no Aero enabled and the computer has been adjusted to "Best Performance" under Advanced settings.

    what else could be wrong here?? See dump error below


    My Setup:

    Windows 7 Ultimate 32bit
    Gigabyte MA-770-DS3 v.1.0
    AMD Athlon Dual Core 4850e @ 2.5Ghz
    Nvidia 8600GT 256MB
    4GB Corsair DDR2-800
    500GB Seagate Hard Drive
    Audigy Soundcard
    Microsoft Wireless Laser Mouse 7000
    Samsung 19" LCD on DVI.



    Dump Error

    Source
    Windows

    Summary
    Video hardware error

    Date
    ‎11/‎21/‎2009 9:35 PM

    Status
    Not reported

    Description
    A problem with your video hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name:LiveKernelEvent
    OS Version:6.1.7600.2.0.0.256.1
    Locale ID:1033

    Files that help describe the problem
    WD-20091121-2135.dmp
    sysdata.xml
    WERInternalMetadata.xml

    Extra information about the problem
    BCCode:117
    BCP1:85DB3008
    BCP2:91D15940
    BCP3:00000000
    BCP4:00000000
    OS Version:6_1_7600
    Service Pack:0_0
    Product:256_1
     
  2. keneez

    keneez MDL Novice

    Sep 6, 2009
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    Your graphic card is is causing the issues. probably the GC is dead.
     
  3. BuonaDomenica

    BuonaDomenica MDL Senior Member

    Aug 27, 2009
    255
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    too bad as this card is only about 13 month old and the computer is not used that often. crappy EVGA cards!! :mad:

    I guess I have to shell out money for a new Graphics card.

    thanks for your reply
     
  4. TVTVTV

    TVTVTV MDL Novice

    Jul 29, 2009
    13
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    Not so fast! :)

    First clean the card. Maybe its cooler is stuck or dusty, and the GPU is not being cooled properly. :) Then try and downclock it a little, if the card is not dusty/cooler is not stuck. It may be overheating due to higher than normal clock speeds. If you haven't overclocked it, maybe the driver is doing it (ATI Overdrive?). Lastly, if none of the above work/are true, try a newer or, if you're already using the latest, an older video driver for Vista/7.
    You could also look in the BIOS for improper settings, such as higher-than 100 PCIe BUS speeds, or some video card overclock settings (ASUS boards have them, maybe other brands do too).

    If ALL ELSE fails, borrow a video card from a friend, install it and see if the problem persists. If all is good, then there really must be something wrong with your video card.
     
  5. LittleMac77

    LittleMac77 MDL Novice

    Nov 20, 2009
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    I'm having some problems too using W7 HP 32Bit on Nvidia 6200, drivers: Forceware 192.07... sometimes, when monitor is starting power save mode, my "Video Hardware Stops Working" and it all start flashing but it gets instantly fixed by W7... weird behaviour :rolleyes:

    I think Nvidia has to fix something in their next driver release ;)
     
  6. keneez

    keneez MDL Novice

    Sep 6, 2009
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    #6 keneez, Nov 22, 2009
    Last edited: Nov 22, 2009
    Its not the driver, It is your graphic card failing and try connecting to the onboard graphic if you have it or try other graphic card to test it.
     
  7. BuonaDomenica

    BuonaDomenica MDL Senior Member

    Aug 27, 2009
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    I put a different graphics card in there ATI X600 and now it is worth. Computer just locks up when playing a video clip. Also during the Windows index calculations I got a blue screen. This ATI card works just fine in a different computer.

    So I just put the original Nvidia 8600GT card back in there and deal with the Windows Hardware error problem for a while until I get another card

    I hope it is not a motherboard issue? Run the memtest again all night long and it comes back with no errors.
     
  8. genuine555

    genuine555 MDL Expert

    Oct 3, 2009
    1,639
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    As the ferret said, uninstall the old chipset drivers, but also graphic drivers, and then reboot. Then first install the new chipset driver from the Gigabyte site, then the graphic driver.

    But first remove the card from the slot and reset it. Power your system on but leave the case open. See if the vent on the card is working or not. Install speedfan or similar monitoring app to see the temps.

    Did you oc the card ? Could be a bad oc, and it has become unstable.

    As I see it this could be one of 5 things :

    Bad chipset driver

    Card not set properly

    Overheating of the card

    Bad oc of the card

    Hardware failure by defect

    If a lot of dust has collected inside your case, ESD could be the cause of the defect.
     
  9. Pliskin

    Pliskin MDL Member

    Jul 30, 2009
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    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  10. Pliskin

    Pliskin MDL Member

    Jul 30, 2009
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    yepp, it worked, i took the latest Vistadriver and installed it (not even in compatibly mode) my experience is that the most vistadrivers are working fine with windows7 :D
     
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  11. TheOldScout

    TheOldScout MDL Novice

    Nov 7, 2009
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    If you registered your card when you bought it, you have at least a 2 year warranty.:)
     
  12. KotaXor

    KotaXor MDL Senior Member

    Aug 3, 2009
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    thanks for the link....going to try it on my Nvidia graphic card..... as sometimes I have some flashing maybe due to incompatiablility with 7.
     
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  13. BuonaDomenica

    BuonaDomenica MDL Senior Member

    Aug 27, 2009
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    well I have a spare hard drive around so I'm going to install Windows 7 x64 to see if I get the same error there.

    Earlier today I installed the chipset drivers from the Gigabyte website and the computer still freezes up or gives the Video Hardware error message at the startup. Same happened with a different graphics cards.

    Will see what a fresh install of Win7 x64 does on this system.

    thanks for all the help and suggestions so far.

    BD

    :)