1. Hadron-Curious

    Hadron-Curious MDL Guru

    Jul 4, 2014
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  2. Hadron-Curious

    Hadron-Curious MDL Guru

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    #2 Hadron-Curious, Aug 11, 2017
    Last edited: Aug 14, 2017
    (OP)
    It belong to my cuisine. One important thing I forget to add is that the model number has changed to 14-3254 when I check it at the msinfo32. The laptop still has about 12 days warranty though.
     
  3. Tiger-1

    Tiger-1 MDL Guru

    Oct 18, 2014
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    Hi friend :), sorry but in your first post I don't can see nothing :eek: or I have some issue :g:
     
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  4. Hadron-Curious

    Hadron-Curious MDL Guru

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    Hello! The issues are:

    1. The Touchpad ceases to show up. No cursor nothing.

    2. The system is showing the wrong Model Number 14-3254 instead of 15 3552

    3. It keeps showing me the warning the adapter is 'Unknown' and It needs 45 watt(the adapter in use is 45 watt and original).

    4. It displays the warning to change the Model Name at security tab at the BIOS and there is nothing referencing 'Model Name' there.

    I want to help her out with the issues.

    Thank you.
     
  5. Tiger-1

    Tiger-1 MDL Guru

    Oct 18, 2014
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    sorry for delay H-C I need go to pharmacy with my wife to buy remedy, and first you need inform which Laptop is?Iif possible some photo of machine) this normaly is show in botton side when you press Del or F2 to access BIOS in there have one code with severals numbers on screen and for works try use USB mouse if Laptop have some O.S. installed on it then is possible see all informations no matter if O.S. is Windows Linux etc if no O.S. with this code you can use your machine and search on Google so you can catch all things that you need ok :)
     
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  6. Michaela Joy

    Michaela Joy MDL Crazy Lady

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  7. Joe C

    Joe C MDL Guru

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    This is a sub-$200. laptop. If you still have a warranty you better use it now while you still can
     
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  8. Tiger-1

    Tiger-1 MDL Guru

    Oct 18, 2014
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    @ Hadron I forget warn you caution when using any adapter if you plugh wrong adapter you can burn machine so is better you know which machine is; maybe in rear side is shown some information of machine because if yet in warranty NEED have some thing on it pasted :g:
     
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  9. Hadron-Curious

    Hadron-Curious MDL Guru

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    I would possibly tell her that. She got it for her first year in college and it's sad she is experiencing the pains emanating from the system maker anomaly to monetize the adapter (according to what I have read so far of people with the same problems).

    $200 worth something good over here. :D
     
  10. Tiger-1

    Tiger-1 MDL Guru

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    @ Hadron-Curious sorry, so I don't can help you in none manner o_O;)
     
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  11. WindowsGeek

    WindowsGeek MDL Addicted

    Jun 30, 2015
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    If the machine is under warranty i send it back and dont use it any more, using the wrong adapter can fry the box.
     
  12. Hadron-Curious

    Hadron-Curious MDL Guru

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    It is actually the original adapter that came with the system.
     
  13. WindowsGeek

    WindowsGeek MDL Addicted

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    Maybe it went bad and can damage the laptop, better safe than sorry:)
     
  14. Hadron-Curious

    Hadron-Curious MDL Guru

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    #14 Hadron-Curious, Aug 11, 2017
    Last edited: Aug 14, 2017
    (OP)
    Beside the adapter there are other issues with the system. It is better to return it as it is still under warranty.
     
  15. MS_User

    MS_User MDL Guru

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    if is using the correct power supply ....must be system error.
     
  16. Hadron-Curious

    Hadron-Curious MDL Guru

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    #16 Hadron-Curious, Aug 12, 2017
    Last edited: Aug 14, 2017
    (OP)
    That system is not functioning well. There are more problems with it more than just the adapter issue. She will return it tomorrow based on the warranty.
     
  17. nick pelo

    nick pelo MDL Novice

    Dec 11, 2017
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    hello everyone, i have same issue right now, but my problem is a HDD not the adapter. i used HDD password, i remember it but does not working. i had same password on BIOS, admin, user and HDD. only HDD not working, and i can's disable it from set up it indicates that "HDD password is set" but have no option to change or disable it. any ideas? same lap top dell inspiron 3552 and changed to dell 14-3254