Windows 10 not reading Android Phone

Discussion in 'Windows 10' started by prabhusati, Jan 29, 2017.

  1. prabhusati

    prabhusati MDL Novice

    Jan 27, 2017
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    I purchased a new laptop with Windows 10 Pro version OS. When I connect my Redmi Note 3 with Android 6.0.1 the laptop, the phone is not visible in the File explorer. In the Device Manager, when the phone is connected, I can see Android is connected, but it shows that the correct driver is missing.

    I spent some good amount of time searching on the internet for resolving this issue, but nothing could solve this problem. Can someone help on how to overcome this issue?
     
  2. Tito

    Tito Super Mod / Adviser
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    Nov 30, 2009
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    @prabhusati

    1. Have you changed the USB connection mode in your phone from 'Charging' to 'MTP'?
    2. Can you please post a screenshot of the Device Manager after connecting the phone?
     
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  3. lobo11

    lobo11 TOMAHAWK CHOP

    Feb 16, 2012
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    See #14 in MDL QUICK LINKS in Sig :D
     
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  4. kaljukass

    kaljukass MDL Addicted

    Nov 26, 2012
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    Reinstall the correct driver, if it is missing. If Windows cannot find it automatically, it means You must to install it manually.
     
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  5. Tito

    Tito Super Mod / Adviser
    Staff Member

    Nov 30, 2009
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    @lobo11

    The OP isn't asking for casting the screen.

    @kaljukass

    MTP drivers come with Windows, you don't need any 3rd party drivers.
     
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  6. kaljukass

    kaljukass MDL Addicted

    Nov 26, 2012
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    Excuse me, but where do you see any of the third-party Drivers suggestions?
     
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  7. prabhusati

    prabhusati MDL Novice

    Jan 27, 2017
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    Yes, I have changed the USB connection mode in the phone to MTP. But still Windows does allow to access the phone.
    I am attaching the screenshot of the device manager after connecting the phone.
     

    Attached Files:

  8. prabhusati

    prabhusati MDL Novice

    Jan 27, 2017
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    Thanks for your reply. But I did not understand where I can find the MDL QUICK LINKS.
     
  9. endbase

    endbase MDL Guru

    Aug 12, 2012
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  10. kaljukass

    kaljukass MDL Addicted

    Nov 26, 2012
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    Try one more thing, remove the cable and open again the menu where You can turn on Charging and MTP.
    Turn on charging and after some seconds again to MTP, reconnect the cable and see what happened.
    Refresh explorer if needed.
    If nothing have not changed, look for this missing Android device.
     
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  11. Hadron-Curious

    Hadron-Curious MDL Guru

    Jul 4, 2014
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    Click on the 'Detail' tab of the 'Android Properties' and post the information under 'Hardware ID' here for possible help.
     
  12. TGNT

    TGNT MDL Junior Member

    Mar 2, 2010
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    Reinstall Windows will solve that problem or you can install Wondershare Mobilego it will work.
     
  13. lobo11

    lobo11 TOMAHAWK CHOP

    Feb 16, 2012
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    In signature :D
     
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  14. Jari

    Jari MDL Member

    Jan 18, 2013
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    Are you seriously ?
     
  15. LatinMcG

    LatinMcG Bios Borker

    Feb 27, 2011
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    #15 LatinMcG, Jan 29, 2017
    Last edited: Jan 30, 2017
    in cmd admin
    net start deviceinstall
    now plug in usb.

    if it dont work, go to device manager (win and X keys) show hidden devices in view then remove all android and reboot.
     
  16. potjevleesch

    potjevleesch MDL Addicted

    Aug 7, 2010
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    I solved same probleme by setting the phone on "USB enable debug", hope this helps