Windows 10 - Stuck in bootloop after failed TH2 install

Discussion in 'Windows 10' started by Placebo, Dec 5, 2015.

  1. Placebo

    Placebo MDL Novice

    Aug 8, 2009
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    Good morning,
    i need some sort of life saver (as the affected notebook belongs to my wife).

    Here´s what happend (according to her):

    - Win10 was installed and running fine for weeks. Last evening she was prompted to install some updates (very likely that it was th2).
    - Notebook was haning during reboot - and she was asked wether to repair it. She selected "yes".

    Now here´s the situation:

    - internal hdd has 3 partitions. 1st one ist the (active) 100mb system reserve. 2nd one is the drive with all her stuff+os on it. 3rd one is only a few mb and empty from what i see.
    - chkdsk is running through - no errors
    - with my limited knowledge of gpart i see that the 100mb is the active one.
    -

    What happens when the notebook is turned on:
    - it starts booting - the windows logo appears and that spinning circle does a few rounds.
    - the keyboard layout selection screen appears
    - after selecting i get to the option screen where i have (german no idea if translated correctly):
    a) continue (end and continue windows rollback)
    b) boot different os
    c) solve problems
    d) shutdown

    selecting a = reboot, logo, keyboard selection
    selecting b = 3 choices. 1st = continue rollback. 2nd = windows 10 3rd = windows 10 - no matter which one i select its always reboot, logo, keyboard selection (but it takes far longer with 2,3 ...i see the circle spinning for at least 30 secs until i get to the keyboard selection again).

    solve problems = that one is explained pretty fast: i get the msg that i can´t rollback, can´t return to previous builds and the startup option gives me a "can´t repair - protokoll c:\windows\system32\Logfiles\Srt\SrtTrail.txt.

    Anyone able go give me a helping hand on that one?
    Please? :)
    I love my life and my wife - but both is not possible that way :)
     
  2. Superfly

    Superfly MDL Expert

    Jan 12, 2010
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    "the keyboard layout selection screen appears"... is not normal

    ... backup her user folder and do a clean install.
     
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  3. Placebo

    Placebo MDL Novice

    Aug 8, 2009
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    So it´s the best way to use a linux cd like partedmagic and create a full backup to an external hdd?
    Will i be able to access her user data from there? (fear that it´s not because her windows logon was passwort protected). I know the pass - thats not the problem - but can i see/access it from the backup then?
     
  4. endbase

    endbase MDL Guru

    Aug 12, 2012
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    windows login password protected has nothing to do with reading out your files on an backup only if you have encrypted your data then you would have an problem :tea:
     
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  5. Placebo

    Placebo MDL Novice

    Aug 8, 2009
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    Thanks :)
    Just booted into the live cd - saw that there´s already a windows.old folder in which the whole userstuff has been moved. guess thats normal after a failed update?
    Start grabbing the stuff from there now
     
  6. nodnar

    nodnar MDL Addicted

    Oct 15, 2011
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    glad to hear it! respectfully suggest you do not allow m$ to beta test your marriage.you have my unabridged sympathies, uebrigens.;)
     
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  7. pauldamo

    pauldamo MDL Senior Member

    Aug 3, 2009
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    win.old folder is normal with a successful upgrade.
     
  8. Placebo

    Placebo MDL Novice

    Aug 8, 2009
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    Yeah, pretty bad idea :)
    Backup and Clean install worked fine. Whats still causing a bit of trouble is that she had some programs from work installed and neither the install discs nor lics. - and also some passwords she does not remember. Oh weil. But at least i did not have to sleep on the couch :)