Windows 10 Technical Preview setup crash

Discussion in 'Windows 10' started by Lila, Oct 2, 2014.

  1. Lila

    Lila MDL Novice

    Mar 24, 2014
    41
    0
    0
    Windows 10 Technical Preview setup crashes every time on my machines directly after starting, before any user input is requested: ":( Your PC ran into a problem...".

    Just like Windows 8.1 setup - always same crash. "Microsoft Windows 8.1 Upgrade Advisor" says my machines are compatible!

    However, Windows 7 and 8.0 work without problems on these machines.

    Anyone has a solution? Is it so hard for M$ to get better skilled people? :orb::whip:
     
  2. pisthai

    pisthai Imperfect Human

    Jul 29, 2009
    6,653
    1,928
    210
    Could be a Hardware problem, precise: Memory!

    You could try to clean the contacts of the Memory Modules using an Pencil Rubber, just be a bit careful with that no to damage any other chips etc.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. R29k

    R29k MDL GLaDOS

    Feb 13, 2011
    4,650
    4,229
    150
    If it were a memory issue then why doesn't it crash with 7 and 8 ?!
     
  4. Lila

    Lila MDL Novice

    Mar 24, 2014
    41
    0
    0
    I have tried different memory modules. Always same crash. Windows 7 and 8.0 work without problems. I can even install Windows 8.1 inside VMWare on these machines without problems.
     
  5. pisthai

    pisthai Imperfect Human

    Jul 29, 2009
    6,653
    1,928
    210
    Seems to be that the new Kernel of Windows 10 handles the memory a bit different! Same as the different between 7, 8 and 8.1, not much difference, just a little. Could although be just one of Memory Chips but to find out that, you'll need to have access to an real memory tester. At the moment, I've 32GB of Kingston DDR3 1866 Memory on claim because of such problems.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. mimart7

    mimart7 MDL Senior Member

    Aug 28, 2012
    331
    84
    10
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  7. pisthai

    pisthai Imperfect Human

    Jul 29, 2009
    6,653
    1,928
    210
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  8. Lila

    Lila MDL Novice

    Mar 24, 2014
    41
    0
    0
    Thank you for trying to help me. I have tried out several different memory modules now, but Windows 8.1 and 10 still crash every time with same error. The crash happens after setup has started, and before any user input is required. On Windows 8.1 setup the first 1-2 dots of the "rotating circle" are shown, then it crashes. Windows 7 and 8 are working perfectly well.

    Maybe some Microsoft people are reading this?
     
  9. PaulDesmond

    PaulDesmond MDL Magnet

    Aug 6, 2009
    7,008
    7,159
    240
    who is the manufacturer of your CPU? Intel or AMD?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  10. pisthai

    pisthai Imperfect Human

    Jul 29, 2009
    6,653
    1,928
    210
    Er....?! Still think is an hardware problem!

    What kind of machine is it: Laptop or Desktop? What CPU: exact model, revision, brand etc? What about the MB: BIOS updated to the latest available?

    Please post as much details as possible.

    Thanks.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  11. grml4d

    grml4d MDL Junior Member

    Sep 14, 2011
    56
    3
    0
    may be you use a 8Go usb stick ? i did and install failed , i used a 32 Go [after reading size of usb was the bug because install use it for temp files] and that did it...
     
  12. pisthai

    pisthai Imperfect Human

    Jul 29, 2009
    6,653
    1,928
    210
    I used an 8GB SanDisk Cruizer with no problem.

    As I'd some problem (quite a bit of them) with Kingston Memories and USB Stick's I didn't use them anymore and although try to convince our customers to stay away from Kingston. And had just try to create an 32bit Windows 10 En on an 4GB Kingston, and that didn't works either!

    May that Kingston problems is because of the use of fake (copy) stuff from China quite a lot in Thailand, which may could be different in your country! And even maybe the quality of Kingston products sold in Thailand are different from the US or Europe etc?!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  13. mimart7

    mimart7 MDL Senior Member

    Aug 28, 2012
    331
    84
    10
    Items that are made for export to the US, like electronics, have to meet certain standards. So, an item that can be sold in Thailand, or elsewhere cannot be sold in the US. Wine produced in France for export to the US, has to have sulfites. But the same wine for local consumption will not have them.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  14. KnowledgeableNewbie

    KnowledgeableNewbie MDL Member

    Sep 30, 2014
    178
    28
    10
    #14 KnowledgeableNewbie, Oct 3, 2014
    Last edited: Oct 3, 2014
    have you tried using dism to apply the image (main os or dual boot)? if you do obviously you want to make sure you do a full backup in case something gets fragged. also maybe you got a bad download, have you tried redownloading.
     
  15. DaNiEx

    DaNiEx MDL Novice

    Feb 8, 2012
    37
    1
    0
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  16. pisthai

    pisthai Imperfect Human

    Jul 29, 2009
    6,653
    1,928
    210
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  17. Windows_User

    Windows_User MDL Novice

    Oct 4, 2014
    2
    0
    0
    #17 Windows_User, Oct 4, 2014
    Last edited: Oct 4, 2014
    I have the same Win 8.1/10TP setup crash as stated in original post: ":( Your PC ran into a problem and needs to restart ...". Always the same, always reproducable. Occurs right at start (after first reboot when updated from within Windows) just when first 1-2 dots of the "rotating circle" are shown.

    My hardware:

    • Laptop
    • ASUS A6000 RP
    • latest official BIOS (v214, 19-Mar-2007, AMI, no UEFI)
    • Intel Core2Duo T7600 (SL9SD, CPUID 06F6)
    • Kingston HyperX 2GB DDR2-667 (KHX5300S2LLK2/4G)
    • ATI Radeon Xpress 200M (RC410M) + SB450
    • Video BIOS version: 008.046I.000.000
    • Video HWID: PCI\VEN_1002&DEV_5A62 ...
    • Graphics driver from Microsoft Update Catalog (Win7, x64): v8.561.0.0 (01-Dec-2008)
    My test setups:

    • normal laptop configuration (all hardware attached)
    • HDD removed, ODD removed, WiFi removed, mouse removed, all possible hardware disabled in BIOS (USB or DVD remained enabled/attached for starting)
    • different memory modules tested (different manufacturers)
    Tested install media:

    • DVD
    • USB (16GB)
    OSs that crash on my setup:

    • Win 8.1 Client+Embedded+Server, x86/x64, with/without "Update", clean install, update from within Windows (with/without online updates)
    • Win 10TP x64 (x86 not tested)
    Working OSs on my setup:

    • Windows 7 x86/x64
    • Windows 8 x86/x64
    Windows 8.1 Upgrade Advisor: laptop is compatible (!)

    Coreinfo 3.31 (sysinternals): PAE/NX/SSE2 supported (!)

    All ISO SHA1 checksums verified against MSDN (!)

    Are Microsoft/ASUS people here? Do you need more information? Can anyone help?
     
  18. Lila

    Lila MDL Novice

    Mar 24, 2014
    41
    0
    0
    I still have the same problem as WindowsUser above describes (but I have an ASUS A9RP laptop with latest BIOS v230).

    Windows 8.1 Update3 crashes as well at start of installation with ":( Your PC ran into a problem and needs to restart ..."

    Windows 8.0 works very well, but Windows 8.1 and 10 crash.

    Does anyone have an idea? Maybe someone from Microsoft or ASUS ?
     
  19. Tito

    Tito Super Mod / Adviser
    Staff Member

    Nov 30, 2009
    17,215
    14,778
    340
    @Lila

    Is it only for x64 edition?? Then your processor doesn't support CMPXCHG16b (most likely).
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  20. Lila

    Lila MDL Novice

    Mar 24, 2014
    41
    0
    0
    Hi Tito, thank you for your answer. I have an Intel Core 2 Duo T5500 CPU that should be no problem.
    I tried Windows 8.1 x64 and x86. Google is no help. If I would only know what the problem is.