Windows 8.1 Update (KB2919355) failed

Discussion in 'Windows 8' started by jmmen, Apr 12, 2014.

  1. jmmen

    jmmen MDL Novice

    Jan 6, 2010
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    Hi bros, has been with this problem for a couples of weeks, basically trying every tips found on the web, mostly this:

    # Delete the contents of the DataStore folder:
    Stop the Automatic Updates service
    Click Start.
    Choose Run.
    In the Run box, type services.msc.
    Click OK.
    Right-click the Automatic Updates service.
    Click Stop.
    Stopping the service will take a moment.
    Delete the contents of the DataStore folder
    Click Start.
    Choose Run.
    In the Run box, type %windir%\SoftwareDistribution
    Click OK.
    Open the DataStore folder.
    Delete all contents of the DataStore folder.
    Close the window.
    Start the Automatic Updates service
    Click Start.
    Choose Run.
    In the Run box, type services.msc.
    Click OK.
    Right-click the Automatic Updates service.
    Click Start.
    Starting the service will take a moment.

    and this has been the result:
    "Installation Failure: Windows failed to install the following update with error 0x80070002: Windows 8.1 Update (KB2919355)."

    at this point, any possible solution to this subject would be highly appreciated.
    T.I.A.
     
  2. PaulDesmond

    PaulDesmond MDL Magnet

    Aug 6, 2009
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    check or better uncheck any AV crap which might be present at your end
     
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  3. murphy78

    murphy78 MDL DISM Enthusiast

    Nov 18, 2012
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    The update is very simple to install actually.
    You let Windows Update install kb2919442, then let it install the 2919355 pack the next time.

    2919442 is the pre-requisite.
    If you have a pre-release 2919442 version installed and /resetbase'd you're borked and need to re-install windows.
     
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  4. jmmen

    jmmen MDL Novice

    Jan 6, 2010
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    Did without AV, negative procedure, didn't work.
     
  5. jmmen

    jmmen MDL Novice

    Jan 6, 2010
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    Did, the same result, failed.
     
  6. jmmen

    jmmen MDL Novice

    Jan 6, 2010
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    Must be a clean install or a Refresh would do?
    I have that KB installed.
    Thks.
     
  7. Mr.X

    Mr.X MDL Guru

    Jul 14, 2013
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    Clean install, everything is going to be fine :)
     
  8. jmmen

    jmmen MDL Novice

    Jan 6, 2010
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    That was my worst case scenario and nightmare, and has come real, but it seems like the only way to go.
    Thks.
     
  9. Mr.X

    Mr.X MDL Guru

    Jul 14, 2013
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    Why a nightmare?, I do that on a daily basis (PC technician), see at some point you have to reformat whether you want it or not. Simply Windows decays over the time.;)
     
  10. murphy78

    murphy78 MDL DISM Enthusiast

    Nov 18, 2012
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    Hmm... I'm not sure of the difference between refresh and repair, but both options infer that your system has a restore image in an extra partition.
    Since it's a separate image, I don't see why it wouldn't be able to completely remove the faulty updates...

    Next time you upgrade your system, let windows update handle it instead of installing things manually, else install them in the correct order and reboot when asked to:
    2919442
    2919355
    (reboot)
    2932046
    2937592
    2938439
    (reboot)
    2934018
    (reboot)
     
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  11. s1ave77

    s1ave77 MDL Guide Dog/Dev

    Aug 15, 2012
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    #11 s1ave77, Apr 12, 2014
    Last edited by a moderator: Apr 20, 2017
    Code:
    Refresh: This option allows you to keep all  your personal files and purchased Apps from the Windows Store, whilst  removing all downloaded and installed programs such as Java, Adobe and  Games. Your PC settings will also revert to default.
    •    Reset: As with smartphones and tablets, think  factory reset. No personal files, programs, Windows Store Purchases will  be kept and your PC settings will be returned to default. Your Windows 8  OS will be fresh an exactly as you found it on day one.
    
    
     
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  12. jmmen

    jmmen MDL Novice

    Jan 6, 2010
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    Has to do a clean install, in this precise moment I'm installing my usual programs.
    Done all updates.
    Thanks.
     
  13. donalgodon

    donalgodon MDL Member

    Jul 21, 2010
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    Sorry if this is a dumb question, but is KB2919355 8.1 update 1?
     
  14. Carlos Detweiller

    Carlos Detweiller MDL Spinning Tortoise

    Dec 21, 2012
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    Yep. Has been refreshed/extended two times, already, so it's more like a container collecting all the update KBs Update 1 consists of. AFAIK that's seven updates in all, currently, AFAIK.
     
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