Windows 8 (OEM) activation has been lost.

Discussion in 'Windows 8' started by sean70, Oct 14, 2013.

  1. sean70

    sean70 MDL Novice

    Aug 29, 2011
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    Hey Guys.

    I had a legit Windows 8 laptop (Acer Aspire E1-571 / Win 8 Core x64) and have now lost activation. Windows 8 was pre-installed when I purchased the laptop.

    I did a clean install the other day using a retail Win8 ISO ( murphy78's Windows 8 AIO UEFI en-US ) via USB and when the process was complete , I checked my activation status and I was told my key had been blacklisted ?!?

    I tried to activate via phone and the activation key you input is not recognised. Spoke to Microsoft's activation team and they told me to speak to Acer , Acer said its Microsoft issue. :eek: Id like to upgrade through the store on Thursday to 8.1 so , any ideas what I can to to regain my legit copy of Win 8 please ?

    Many thanks.

    Sean.
     
  2. MSDNAA

    MSDNAA MDL Senior Member

    Aug 6, 2013
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    #2 MSDNAA, Oct 14, 2013
    Last edited: Oct 14, 2013
    You simply voided/violated the Acer's warranty and of course with Microsoft too. Why in the hell you are trying to re-install/install the modified ISO in your branded OEM Acer Laptop on which OEM Key is prebidded on the BIOS. When you bought something legit and you shouldn't have tried anything from here or you should have asked here before trying that out, so the experts would have suggested you. Ultimately, Microsoft or Acer has got nothing to do with this situation. Because you know the reason.

    Modification is meant for Custom Build PCs/Laptops/Old Branded PCs/Laptops only. Since you voided the warranty, contact Acer in order to end this problem. Microsoft has got nothing to do with this now. Because they can't replace the OEM Key only Acer can do.

    If you don't mind of damaging your BIOS/Cracking/Flashing there are experts here to help you with.

    Cheers
     
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  3. sean70

    sean70 MDL Novice

    Aug 29, 2011
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    Guess that's a virtual wrist slap ? Thanks.

    I have activated it already to be honest , Just wondering if I can set it back to the default key embedded in the BIOS. Oh ,FYI Microsoft didn't even ask about the install , Didn't even really explain the full situation to Acer either as I was told by them to speak to Microsoft straight away. I guess I violated the T&C's when I put a new HDD in to it anyway.

    Thanks for the reply anyway. Appreciate your wisdom :p
     
  4. Humphrey

    Humphrey MDL Expert

    Dec 13, 2011
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    Should attempt installing with a normal ISO, not a modified one. Could install 8.1 now with the MSDN release of 8.1 or 8.0.

    Your key should be fine, if it truly is blacklisted then it IS a acer issue. You bought the laptop- the key was included in that purchase.

    Try a factory restore.
     
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  5. murphy78

    murphy78 MDL DISM Enthusiast

    Nov 18, 2012
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    He did not void any warranty. He simply re-installed incorrectly.
    OEM versions don't support any re-installs, but it is possible.
    They typically have a recovery partition that you can use to reset everything to *their* defaults.
    The truth is that you don't need to use their tools. If you install windows 8 without a sources\ei.cfg it will read the key from the bios and install and activate.
    You should not need to use any phone activation, and they probably don't even support phone activation of OEM keys.

    Take the uefi iso, run rufus and setup your usb for fat32.
    Let rufus copy over all the files and fix your fat32 booting on your usb drive.

    Before booting into the drive, delete the sources\ei.cfg file. This one prevents you from automatically reading the info from the bios.
    Re-install without the ei.cfg file and it should auto-read everything from your bios and activate automatically
     
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  6. sean70

    sean70 MDL Novice

    Aug 29, 2011
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    Thank you murphy78, The ei.cfg is set to Retail and the VL value is 2 , didn't know if I had to set it to OEM and what to set VL at. The Rufus settings were exactly as described on my set up , albeit the ei.cfg file, just deleted it from my flash drive. I will give it a bash tomorrow morning and let you know how I got on.

    Big fan of your work by the way, Thank you for what you do.
     
  7. murphy78

    murphy78 MDL DISM Enthusiast

    Nov 18, 2012
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    EFA11 tested the ei.cfg and found that its mere presence blocked the auto-read from the bios msdm tables.
     
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  8. Enigma256

    Enigma256 MDL Senior Member

    Jan 17, 2011
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    #8 Enigma256, Oct 15, 2013
    Last edited: Oct 15, 2013
    You did use the key that you read from your UEFI, right?

    That shouldn't result in a key blacklist.

    The other day, I helped someone reinstall Windows 8. Except I used a Windows 8.1 ISO that I had personally modified (enabling .NET 3.5 and slipstreaming hotfixes). I input the key that I had read from the computer's UEFI, and it activated seamlessly and automatically.

    If the key is indeed blacklisted, maybe something had happened to it (someone keygenned something that happened to match it?) or something went wrong in the communications between Acer and Microsoft. Go talk to Acer again.
     
  9. sean70

    sean70 MDL Novice

    Aug 29, 2011
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    Just did a clean install , minus "a certain file" and I'm back to normal activation wise.

    Capture.PNG

    Thank you all for your input, I really do appreciate it lots.

    Not meaning to derail my own thread, but 4 posts in 2 years (by me ~ all today as well ) I need to stop lurking :biggrin:.
     
  10. EFA11

    EFA11 Avatar Guru

    Oct 7, 2010
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    that certain file was? lol

    glad to see you are sorted :)
     
  11. sean70

    sean70 MDL Novice

    Aug 29, 2011
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    The dreaded "ei.cfg file" , the one that you tested graciously, for noobs like me lol. I'm glad I'm sorted as well , now I can get back to LOL cats and serious internet business. :cool:.

    Thanks for your work EFA11.
     
  12. EFA11

    EFA11 Avatar Guru

    Oct 7, 2010
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    LOL OK

    -ed-
    check pm murphy
     
  13. hack

    hack MDL Senior Member

    Sep 14, 2009
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    Same problem people are having upgrading to win 8.1 with the MSDN ISO. It does not read the OEM DM key from the MSDM Table.

    Just had a new notebook that I had to swap out after installing 8.1+Updates+Software and then discovered the speakers were faulty!

    I recovered the partitions to the 2nd notebook (replacement), it would not activate due to the presence of the 1st OEM DM Key (hardware mismatch).

    Just as a matter of interest tried telephone activation and the OEM DM key pretty much behaves like a Retail key providing you answer that it is only installed on 1 machine. Activated!

    I did finally install the 2nd OEM DM Key (hardware matched + online activation) from the replacement notebook MSDM Table just in case it became non-genuine using the 1st Notebooks OEM DM Key (hardware mismatched + telephone activation).
     
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  14. sean70

    sean70 MDL Novice

    Aug 29, 2011
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    #14 sean70, Oct 15, 2013
    Last edited: Oct 15, 2013
    (OP)
    So is it the same work around that Murphy78 suggested to do (on Win 8) to get things working on a clean install on 8.1?

    I did try the Wzor 8.1 RTM leak , my keyboard refused to work on my laptop (Plural Input keyboard , showing up as device not recognised in device manager). Had to use the virtual keyboard to try and get things working, but eventually gave up and got back on Win 8. In hindsight ,I should have tried installing my card reader driver as I have read that sorts out a lot of driver issues.

    I'm hoping I wont encounter any problems with a store upgrade.....fingers crossed.
     
  15. murphy78

    murphy78 MDL DISM Enthusiast

    Nov 18, 2012
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  16. Enigma256

    Enigma256 MDL Senior Member

    Jan 17, 2011
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    #17 Enigma256, Oct 15, 2013
    Last edited: Oct 15, 2013
    Wait, what? Why is there even talk about saving activation and preserving tokens? None of that is necessary!

    Since this is a legitimate royalty OEM system with a legitimate key in MSDM, clean-installing 8.1 entails only 3 steps:
    1) Get your product from the UEFI. There are countless different ways to do this.
    2) Input this key when installing from 8.1 media.
    3) Connect to the Internet. Windows will automatically activate; it's seamless and you don't even have to do anything.

    I know, because I've done this already.

    In general, there is really no point in saving activations on OEM systems because it's all tied to the UEFI anyway. The only difference between 8.0 and 8.1 is that you have to read the key from UEFI so that it can be manually inputted.

    What happened with the "blacklisted" key is that because OP had an ei.cfg, setup did not read the key from UEFI (if you have an ei.cfg, then you have to read and input the key manually, just as you would do if it was 8.1), so you essentially tried to activate with the default generic key, which of course is blacklisted--you weren't using your own key.

    As for the keyboard in 8.1, you should find the drivers for your keyboard (go to Acer's website?). If the drivers are available in INF format, you can actually install them during setup itself (at the screen where you pick the drive/partition to install to, click the option to load drivers) so that you can have keyboard access from the start. If not, you could always install them afterwards. Unless you can't find those drivers, you should've just installed 8.1 when you did your clean install.

    Finally, the store upgrade is going to be a lot like an ISO upgrade. It's not like a service pack--it's actually going to install a fresh OS, move the old OS files into Windows.old, and then it's going to do a registry and user migration. It's more like in-place-upgrading 8 over 7 than it is like installing 7SP1 over 7RTM. It's icky, so if you could clean install 8.1, you should clean-install 8.1.
     
  17. murphy78

    murphy78 MDL DISM Enthusiast

    Nov 18, 2012
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    I find it unlikely that you've installed 8.1 using the key at the setup screen rather than inputting it after install.
     
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  18. sean70

    sean70 MDL Novice

    Aug 29, 2011
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    Hi Enigma , I agree clean installs FTW, Its something I have always done ( apart from XP > Vista and that was a new laptop.) If I get that option I will do that via the store as opposed to downloading an ISO on Friday and making a bootable UEFI flash drive.

    With the RTM leak , I had all my 8 drivers backed up and installed them , even installed chrome to get my bookmarks synced and went to the Acer site to check to see if I missed any ( apart from the usual bloat ) The closet thing to keyboard drivers are : Dritek RF button and launch manager. No luck with the keyboard , so went back to 8. To be honest I think its a Microsoft driver anyway.

    Maybe they will update the drivers this week , since 8.1 is almost officially in the wild for the masses. I'm sure the store will be able to identify my device and send me the correct files. Could have been a bad download, one seed sends a corrupt file and its game over. Who knows, too late now anyway.

    Thanks for the information , appreciate it. :biggrin: