Windows 8 Synaptics Firmware Fail :(

Discussion in 'Windows 8' started by bloodrain, Dec 1, 2012.

  1. bloodrain

    bloodrain MDL Novice

    Nov 16, 2012
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    I tried to fix my touchpad by installing a firmware update from HP. It failed and now it doesn't get detected at all. How do I fix it? there has to be a way.
     
  2. bloodrain

    bloodrain MDL Novice

    Nov 16, 2012
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    #3 bloodrain, Dec 1, 2012
    Last edited: Dec 1, 2012
    (OP)
    No I don't mean driver update, it says it is a FIRMWARE update. Here is a link to the HP page with the download. (replace hxxp with http)
    hxxp://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-112546-1&cc=us&dlc=en&lc=en&os=4132&product=5272093&sw_lang=

    Now it says "no touchpad detected" when I run it and the touchpad doesn't work at all. :(

    Here is a screenshot of the "not found" box.
    screencap.jpg
     
  3. anarchist9027

    anarchist9027 MDL Expert

    Oct 30, 2010
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  4. bloodrain

    bloodrain MDL Novice

    Nov 16, 2012
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    I did need the firmware update because otherwise the mouse pointer is WAY too sensitive (and erratic) under Windows 8.

    BRB Trying safemode now.
     
  5. hbhb

    hbhb MDL Expert

    Dec 15, 2010
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    there is a 16.2.21 available for win 8, works para me:D
     
  6. bloodrain

    bloodrain MDL Novice

    Nov 16, 2012
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    OK I'm in safe mode and its not working, it still says that there is no touchpad and the mouse still fails.
     
  7. moderate

    moderate MDL Guru

    Aug 31, 2009
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    Hmm, you've runned Synaptics_firmware_win8_v16-2-14-0.exe probably.
    Well, just run another file SynapticsReflash_v16-2-12-3.exe to downgrade again.
     
  8. bloodrain

    bloodrain MDL Novice

    Nov 16, 2012
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    Where do I find this "SynapticsReflash_v16-2-12-3.exe" because I can't find it :confused:
     
  9. moderate

    moderate MDL Guru

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    #11 moderate, Dec 1, 2012
    Last edited: Dec 1, 2012
    I can send these files to you, if you can't find them:
    syn.jpg

    "sp59579.exe" from HP just extracts to "Synaptics_firmware_win8_v16-2-14-0.exe" (under different name but same size and content)...
    ...however I got "SynapticsReflash_v16-2-12-3.exe" from elsewhere probably... :)
    hmmm...
     
  10. hbhb

    hbhb MDL Expert

    Dec 15, 2010
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    i think that is enough synaptics for today lol
     
  11. bloodrain

    bloodrain MDL Novice

    Nov 16, 2012
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    It still says that there is no synaptics touchpad detected :(
     
  12. moderate

    moderate MDL Guru

    Aug 31, 2009
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    You have to run it with specific driver installed 1st (I think it is driver v15-2-20 or v16-2-21)...
    ...you have to find, which driver is correct to running FW update...
    ...also look to device manager if "Mouse Device" (PS/2) is still there...
     
  13. bloodrain

    bloodrain MDL Novice

    Nov 16, 2012
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    #17 bloodrain, Dec 1, 2012
    Last edited: Dec 1, 2012
    (OP)
    I already installed the drivers, it didn't work.

    EDIT: OK I found an unknown device in the Device Management called ACPI\SMB0001 and Google says its called "Synaptics SMBUS Controller" does this have anything to do with a Synaptics touchpad?
     
  14. moderate

    moderate MDL Guru

    Aug 31, 2009
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    Try to assign driver to it by selecting update driver and pointing to Synaptic driver INF file.

    After the firmware update, the old device in Device Manager is scrapped and new one is created.
    Reinstalling driver is required...
     
  15. bloodrain

    bloodrain MDL Novice

    Nov 16, 2012
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    The touchpad doesn't even show up in the device manager, so how am I supposed to update the drivers?
     
  16. moderate

    moderate MDL Guru

    Aug 31, 2009
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    the touchpad is that unknown device :)