It drove me mad. Word 2010 (VL) would randomly freeze ("not responding"). I tried disabling (renaming) add-ins but no luck. I then used event manager to track the cause. Windows would correctly report an application hang and subsequent quit. I also found that Office Software Protection Platform Service was constantly running and performing a "licensing status check" every few minutes. The output listed three items out of which two contained the string 0xC004F014, a volume activation error code. I then checked all installed licenses with cscript ospp.vbs /dstatusall Code: ---Processing-------------------------- --------------------------------------- SKU ID: 191301d3-a579-428c-b0c7-d7988500f9e3 LICENSE NAME: Office 14, OfficeProPlusAcad-MAK edition LICENSE DESCRIPTION: Office 14, RETAIL channel LICENSE STATUS: ---UNLICENSED--- ERROR CODE: 0xC004F014 ERROR DESCRIPTION: The Software Licensing Service reported that the product key is not available. --------------------------------------- SKU ID: [deleted] LICENSE NAME: Office 14, OfficeProPlus-KMS_Client edition LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel LICENSE STATUS: ---LICENSED--- ERROR CODE: 0 as licensed Last 5 characters of installed product key: [deleted] REMAINING GRACE: 180 days (217243 minute(s) before expiring) --------------------------------------- SKU ID: fdf3ecb9-b56f-43b2-a9b8-1b48b6bae1a7 LICENSE NAME: Office 14, OfficeProPlus-MAK edition LICENSE DESCRIPTION: Office 14, RETAIL channel LICENSE STATUS: ---UNLICENSED--- ERROR CODE: 0xC004F014 ERROR DESCRIPTION: The Software Licensing Service reported that the product key is not available. --------------------------------------- --------------------------------------- ---Exiting----------------------------- Two additional licenses I never installed... Since they do not have a product key, removal with ospp.vbs is not possible. I therefore searched the SKU IDs in the registry, deleted them, rebooted and found the "not responding" problem to be gone! Office Software Protection Platform Service now quits after a successful licensing check. However these two licenses somehow reappear. From this morning on I was faced with the same problem again. Could someone please provide a way to remove these two invalid licenses permanently? I am planning to just delete them with a logon/logoff script that deletes the registry keys, but that seems a bit unprofessional really. Also I am not sure if this is a permanent solution, since I do not know when they reappear exactly.
I hope I'm not necro'ing too much here, but I have the same problem. How do you search for SKU IDs in the registry?