xp fail to start explorer and desktop after login

Discussion in 'Windows XP / Older OS' started by harmanders, Mar 4, 2014.

  1. harmanders

    harmanders MDL Novice

    Apr 3, 2011
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    Good day,
    After Avast was installed on several PC's, the following happens.
    You get to the login screen, enter your username and login password.
    The system then loading your profile, but it doesn't happen, then the background comes up.
    You may move your mouse pointer, but no icons and no start menu
    Alt Ctrl Del opens task manager. You can brouwse the root and all the files on the pc, but nothing will run.
    Is there any body out there with a suggestion, or rather a quick fix?
    it seems at this stage as if the pc's will need to be reloaded!
    hope to hear from someone soon.
     
  2. MrMagic

    MrMagic MDL Guru

    Feb 13, 2012
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    #2 MrMagic, Mar 4, 2014
    Last edited: Mar 4, 2014
    Windows Key & R

    CMD

    sfc /scannow

    ---

    Task Manager > File > Run new task > explorer.exe
     
  3. Leslie_Coffelt

    Leslie_Coffelt MDL Member

    Feb 6, 2014
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    This has happened to me as well. My solution was to restore from an image backup. Uninstall Avast (the non-updated one that still ran) and install another free antivirus. AVG, Avira have both worked. I haven't looked into this further, so I don't know if it is an error on my part or if Avast has abandoned XP x64.
     
  4. Mutagen

    Mutagen MDL Addicted

    Feb 18, 2013
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    Try this: Boot into safe mode. Uninstall Avast. Boot normally. Use CCLeaner or similar to clean registry. Install current version of Avast. Helped a friend and I'm pretty sure that's what I did.
     
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  5. SofmerTd

    SofmerTd MDL Novice

    Mar 5, 2014
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    Most likely you have a virus which then locks the system and Avast. Try to boot from the boot disk of any, I would suggest to download the distributions from drweb.
     
  6. urie

    urie Moderator
    Staff Member

    May 21, 2007
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