Hi I am looking at a toshiba laptop for a friend he has been given it from his old employer. Basically I said I would upgrade it by backing up all data formatting the drive and putting W10 on it. currently it has W7 ultimate Problem is the hard drive is bitlocker encrypted and I am unable to back up the data to an external drive before the full windows upgrade when I try to disable bitlocker it will not allow the user to do so ( blocked by user policy ) we have no other passwords to unlock so my question out there is 1. is backing up the data as its encrypted not an option if we do not have privileges or password ? 2. if he forfeited his data will I be able to still format and install fresh windows install to this drive ? many thanks for replies