Blue screen in Vista since uninstalling Jetico

Discussion in 'Windows Vista' started by buggywhip, Sep 28, 2007.

  1. buggywhip

    buggywhip MDL Novice

    Aug 19, 2007
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    My Vista Home Premium 32-bit laptop (HP dv9207us, 2GB RAM) will not run except in Safe Mode since uninstalling Jetico Personal Firewall 2.0.0.34 beta through Control Panel/Programs and Features using their included "BC Uninstall" on 9-14-07.

    Windows crashed during the uninstall, with Blue Screen showing "IRQL_NOT_LESS_OR_EQUAL", and:
    Technical Information:
    *** STOP: 0x0000000A (ox00000000, 0x00000002, 0x00000001, 0x823A4DAE).
    I always get this blue screen when trying to start Vista in Normal mode.
    I have a Vista Ultimate upgrade install disk and I wonder if it would correct everything while installing or if this would just compound my problem.

    Here is the Sequence of Events:
    9-14-07
    Uninstall Jetico Personal Firewall 2.0 through Control Panel/Programs and Features
    (Jetico Uses "BC Uninstall" to remove program).
    Windows crashed during uninstall. (First Blue Screen).
    Windows restarted automatically, OK.
    Ran Control Panel/Programs and Features again.
    Jetico was still there, so I uninstalled it again.
    The uninstall froze. I waited a long time, then shut down the computer normally.
    Tuned on computer. Blue Screen crash and auto-restart.
    I restarted in Safe Mode with Networking.
    Blue Screen crash and auto-restart.
    I restarted in plain Safe Mode, under a different Administrator Account, Successfully.
    9-15-07
    Still in Safe Mode, Ran Control Panel/Programs and Features again.
    Jetico was still listed, with the mesage, "May have already been uninstalled", so I deleted it from the program list.
    Tried to restart Windows in normal mode (Blue Screen again).
    Restarted in plain Safe Mode, under my own Administrator Account, Successfully.
    Rolled back an OEM modem driver update I made on 9-12-07.
    Tried to restart Windows in normal mode (Blue Screen again).
    Restart with F8 - "Repair your Computer" option.
    Run Startup Repair - Result: "Could not detect a problem" and "Boot status shows that the OS booted successfully".
    Run Memory Diagnostic Tool - Result: "No problems".
    Restart to Normal: Blue Screen.
    Restart with F8 - Selected Boot logging.
    Restart to Normal: Blue Screen.
    Restarted in plain Safe Mode, under my own Administrator Account, Successfully.
    Set Virtual Memory to No Paging File, in case file was corrupt.
    Restarted in plain Safe Mode, under my own Administrator Account, Successfully.
    Reinstated paging File: Min. 3584mb, Max. 3584mb.
    Restart to Normal: Blue Screen.
    Restart with F8 - "Last Known Good Configuration"
    Restart to Normal: Blue Screen.
    Restart with F8 - Debugging Mode (I don't know how to use this, so did nothing).
    Restart to Normal: Blue Screen.
    Restarted in plain Safe Mode, under my own Administrator Account, Successfully.
    Ran System Info/Hardware Resources
    IRQ's: All Devices OK
    Conflicts/Sharing: No problems seen.
    Disconnected all USB devices except wireless mouse and external hard drive.
    Ran System Restore - Restore to most recent restore point (saved by System on 8/20/07 @ 10:09:56 PM.)
    Restart to Normal: Blue Screen.
    Turn off machine.
    9-21-07
    No USB devices connected except wireless mouse transmitter.
    Turned on machine to F8 - Safe Mode with Networking.
    Blue Screen crash and auto-restart.
    Restarted in plain Safe Mode, under my own Administrator Account, Successfully.
    System Message: "System Restore [from 9-15] did not complete successfully. Your computer's system files and settings were not changed."
    Details: "An unspecified error occurred during System Restore. You might want to try System Restore again and choose a different Restore Point."
    I'd rather not use an earlier Restore Point because of changes to the system since then. I'd rather fix the source of the problem.
    I am hoping someone may be able to help me recover my system! Thanks.