Cannot activate Microsoft Office Professional Plus 2013

Discussion in 'Microsoft Office' started by optimistique1, Aug 11, 2013.

  1. optimistique1

    optimistique1 MDL Novice

    Jun 12, 2009
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    Hi All

    I have just installed the above but cannot activate with the MTK. I keep getting an error saying :

    ----------------------------------------
    Installed product key detected - attempting to activate the following product:
    Name: Office 15, OfficeProPlusR_Grace edition
    Description: Office 15, RETAIL(Grace) channel
    Family: OfficeProPlusR_Grace
    SKU ID: 1b686580-9fb1-4b88-bfba-eae7c0da31ad
    Last 5 characters of installed product key: 27GXM
    ERROR CODE: 0xC004F017
    ERROR TEXT: The Software Licensing Service reported that the license is not installed.
    <Product activation failed>
    ----------------------------------------

    This is all pretty new to me and I have no idea what I am doing wrong?

    Can anyone help me please?

    Thanks

    Garry
     
  2. AlexAlba

    AlexAlba MDL Addicted

    Nov 27, 2012
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    #2 AlexAlba, Aug 11, 2013
    Last edited: Aug 11, 2013
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  3. optimistique1

    optimistique1 MDL Novice

    Jun 12, 2009
    37
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    Ok great many thanks for the speedy reply.
    So I need to go to the customize setup and then which do I do next set installer path or extract setup?
    Does this mean I have to re-install Office 2013 again after I have done all this?
    Sorry if these questions seem silly:rolleyes:
     
  4. EFA11

    EFA11 Avatar Guru

    Oct 7, 2010
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    yes you need to convert it prior to installing.
     
  5. nqk883

    nqk883 MDL Novice

    Aug 14, 2013
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    Hey guy,

    I have the MS 2013 VL. It worked fine if I don't update (activation failed after update). Can any1 tell me how to update if possible.
     
  6. EFA11

    EFA11 Avatar Guru

    Oct 7, 2010
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    mine is fully up to date and activated. have you tried to reactivate after the updates. you must have something else going on. Read through the MSToolkit thread.
     
  7. s1ave77

    s1ave77 MDL Guide Dog/Dev

    Aug 15, 2012
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    Hmm...so far there is no validation for Office 15, must be anything different.
     
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  8. ohaquall

    ohaquall MDL Novice

    Aug 14, 2013
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    Hi,

    Which tool should I use to do the conversion ?

    Thanks
     
  9. EFA11

    EFA11 Avatar Guru

    Oct 7, 2010
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    #9 EFA11, Aug 14, 2013
    Last edited by a moderator: Apr 20, 2017