Cannot activate Microsoft Office Professional Plus 2013

Discussion in 'Microsoft Office' started by optimistique1, Aug 11, 2013.

  1. optimistique1

    optimistique1 MDL Novice

    Jun 12, 2009
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    0
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    Hi All

    I have just installed the above but cannot activate with the MTK. I keep getting an error saying :

    ----------------------------------------
    Installed product key detected - attempting to activate the following product:
    Name: Office 15, OfficeProPlusR_Grace edition
    Description: Office 15, RETAIL(Grace) channel
    Family: OfficeProPlusR_Grace
    SKU ID: 1b686580-9fb1-4b88-bfba-eae7c0da31ad
    Last 5 characters of installed product key: 27GXM
    ERROR CODE: 0xC004F017
    ERROR TEXT: The Software Licensing Service reported that the license is not installed.
    <Product activation failed>
    ----------------------------------------

    This is all pretty new to me and I have no idea what I am doing wrong?

    Can anyone help me please?

    Thanks

    Garry
     
  2. AlexAlba

    AlexAlba MDL Addicted

    Nov 27, 2012
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  3. optimistique1

    optimistique1 MDL Novice

    Jun 12, 2009
    37
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    Ok great many thanks for the speedy reply.
    So I need to go to the customize setup and then which do I do next set installer path or extract setup?
    Does this mean I have to re-install Office 2013 again after I have done all this?
    Sorry if these questions seem silly:rolleyes:
     
  4. EFA11

    EFA11 Avatar Guru

    Oct 7, 2010
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    yes you need to convert it prior to installing.
     
  5. nqk883

    nqk883 MDL Novice

    Aug 14, 2013
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    Hey guy,

    I have the MS 2013 VL. It worked fine if I don't update (activation failed after update). Can any1 tell me how to update if possible.
     
  6. s1ave77

    s1ave77 Has left at his own request

    Aug 15, 2012
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    Hmm...so far there is no validation for Office 15, must be anything different.
     
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  7. ohaquall

    ohaquall MDL Novice

    Aug 14, 2013
    5
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    Hi,

    Which tool should I use to do the conversion ?

    Thanks
     
  8. EFA11

    EFA11 Avatar Guru

    Oct 7, 2010
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    #9 EFA11, Aug 14, 2013
    Last edited by a moderator: Apr 20, 2017