Can't install any Office

Discussion in 'Microsoft Office' started by kcirtap, Sep 15, 2014.

  1. kcirtap

    kcirtap MDL Novice

    Sep 15, 2014

    I'm running Windows 7 Ultimate with SP1 and I had Office 2013 installed and I had to uninstall because of activation.

    I tried to install again but no success.

    Tried to install Office 2010 but no success again.

    I get this error: "Microsoft Office Professional Plus 2010 encountered an error during setup."

    Also tried O15CTRRemove.diagcab but it says: "Microsoft Office MSI Suite is installed"

    Tried MicrosoftFixit.ProgramInstallUninstall.RNP.5333700842103376.3.1.Run.exe and no success :(

    What can I do to solve this issue?

    Where can I find the error log for Office installation?

  2. carburetorguy

    carburetorguy MDL Novice

    Apr 28, 2012
    The uninstall may not have uninstalled all the Office files and folders (doesn't include any existing Docs) . Simply, click Start Menu then click Computer. Click Windows OS. Go down the list to Program Files and Program x86 Files. Delete any folders that have to do with M/S Office in the OS and try installing Office again. I've encountered this same problem in the past. In order to do a fresh install, the OS has to be cleared of all previous files and folders related to what you're installing.