Hi guys, just want to ask if there is a fix around an issue I encountered when I tried installing and activating Office 2019. I went with everything, the official (.img) images, OfficeRTool, YAOTARU/I but nothing worked unfortunately, the issue is still there. Every time I open any of the office applications I keep getting a message box telling me that "Microsoft Office cannot verify the license for this Product. etc.".!
@juve did you try to completely scrub Office? rebuild tokens.dat? run this command then attach the text file Code: wmic path SoftwareLicensingProduct where (LicenseDependsOn is NULL) get ApplicationID, Description, GenuineStatus, GracePeriodRemaining, ID, LicenseFamily, LicenseStatus, LicenseStatusReason, Name, PartialProductKey, ProductKeyChannel>"%userprofile%\desktop\SLP.txt"
What's the difference between the Retail Version (C2R) and den Volume based Version? I read something that theVL Version will not get feature updates or not as many as the C2R? Is this right? Or there are other differences?
Office 2019 is C2R only, whether Retail or Volume and both will not get new features the Retail (Monthly) channel may get more quality fixes though
Have the same problem with automatic updates. Checking manually will trigger the update dialog but running the task isn't. Code: 09/22/2019 18:37:16.561 OFFICECL (0x908) 0x1420 Telemetry Rules Engine c0ymd Monitorable Data Category not set in rule. {"RuleId": 703851, "RuleVersion": 0} 09/22/2019 18:37:16.561 OFFICECL (0x908) 0x1420 OfficeTelemetry_PerfMetrics axbjw Medium RuleFieldNamesImpact {"ETW_EventId": 196, "ETW_Keywords": 128, "cbMemory": 8066, "count": 254} 09/22/2019 18:37:16.561 OFFICECL (0x908) 0x810 Click-To-Run General Telemetry aqkhc Medium InitLogging {"MachineId": "e22e1d46ff65aa4c879fb1e968544af3", "SessionID": "faec8d8c-d45e-464e-a536-40867892ab8c", "GeoID": 98, "Ver": "0.0.0.0", "C2RClientVer": "16.0.11328.20156", "ContextData": "{\"AppVVersion\":\"5.1.141\",\"Bitness\":\"64\",\"CommandLine\":\"/service\",\"ExeVer\":\"16.0.11328.20156\",\"IntegrityLevel\":\"0x4000\",\"Locale\":\"1032\",\"ModulePath\":\"C:\\\\Program Files\\\\Common Files\\\\Microsoft Shared\\\\ClickToRun\\\\OfficeClickToRun.exe\",\"OSVersion\":\"10.0\",\"ProcessType\":\"OfficeClickToRun\",\"ProcessorArch\":\"9\",\"ProductType\":\"1\",\"SecuritySessionId\":\"0\"}"} 09/22/2019 18:37:16.561 OFFICECL (0x908) 0x810 Click-To-Run General Telemetry bexde Medium ::wWinMain {"MachineId": "e22e1d46ff65aa4c879fb1e968544af3", "SessionID": "faec8d8c-d45e-464e-a536-40867892ab8c", "GeoID": 98, "Ver": "0.0.0.0", "C2RClientVer": "16.0.11328.20156", "ContextData": "Startup complete. {'LibletsTimeSpent':'47','LoggingTimeSpent':'16','TimeSpent':'63'}"} 09/22/2019 18:37:16.576 OFFICECL (0x908) 0xb64 Click-To-Run General Telemetry bexdf Medium ServiceStartupBehavior::ServiceMain {"MachineId": "e22e1d46ff65aa4c879fb1e968544af3", "SessionID": "faec8d8c-d45e-464e-a536-40867892ab8c", "GeoID": 98, "Ver": "0.0.0.0", "C2RClientVer": "16.0.11328.20156", "ContextData": "Starting ServiceMain"} 09/22/2019 18:37:16.576 OFFICECL (0x908) 0xb64 Activity bjtct Medium ActivityStarted {"Name": "Office.ClickToRun.MachineMetadata", "CV": "/bLJzlxJ/kypzPsecP/zNA.4", "ProcessIdentifier": "OfficeClickToRun.exe_16.0.11328.20156_X86_{CEC9B2FD-495C-4CFE-A9CC-FB1E70FFF334}"} 09/22/2019 18:37:16.576 OFFICECL (0x908) 0xb64 Activity bjtcw Medium ActivityEnded {"Name": "Office.ClickToRun.MachineMetadata", "CV": "/bLJzlxJ/kypzPsecP/zNA.4", "ProcessIdentifier": "OfficeClickToRun.exe_16.0.11328.20156_X86_{CEC9B2FD-495C-4CFE-A9CC-FB1E70FFF334}"} 09/22/2019 18:37:16.576 OFFICECL (0x908) 0xb64 Click-To-Run General Telemetry bexdg Medium ServiceStartupBehavior::ServiceMain {"MachineId": "e22e1d46ff65aa4c879fb1e968544af3", "SessionID": "faec8d8c-d45e-464e-a536-40867892ab8c", "GeoID": 98, "Ver": "16.0.11328.20158", "C2RClientVer": "16.0.11328.20156", "ContextData": "Starting pool initialization"} 09/22/2019 18:37:16.576 OFFICECL (0x908) 0xb64 Click-To-Run annt7 Medium ProcessPool::Initialize - Initializing Main Process Pool 09/22/2019 18:37:16.576 OFFICECL (0x908) 0xb64 Click-To-Run a6n06 Medium ExecutionContext::IsScenarioResumeMutexHeld - Acquired scenario resume mutex 09/22/2019 18:37:16.576 OFFICECL (0x908) 0xb64 Click-To-Run annuf Medium SystemProcessPool::DoInitialize - Initializing System Process Pool A9505CC8-4E6A-4F3B-B5C0-2BEEEFAC24A6 09/22/2019 18:37:16.576 OFFICECL (0x908) 0xb64 Click-To-Run anntv Medium ConfigurationManager::Initialize - Initializing ConfigurationManager A9505CC8-4E6A-4F3B-B5C0-2BEEEFAC24A6 09/22/2019 18:37:16.576 OFFICECL (0x908) 0xb64 Click-To-Run General Telemetry azfeb Medium ConfigurationManager::Initialize {"MachineId": "e22e1d46ff65aa4c879fb1e968544af3", "SessionID": "faec8d8c-d45e-464e-a536-40867892ab8c", "GeoID": 98, "Ver": "16.0.11328.20158", "C2RClientVer": "16.0.11328.20156", "ContextData": "Initialize"} A9505CC8-4E6A-4F3B-B5C0-2BEEEFAC24A6 09/22/2019 18:37:16.576 OFFICECL (0x908) 0xb64 Click-To-Run bduv7 Medium ConfigurationManager::PopulateInitialConfigurationSettings {"MachineId": "e22e1d46ff65aa4c879fb1e968544af3", "SessionID": "faec8d8c-d45e-464e-a536-40867892ab8c", "GeoID": 98, "Ver": "16.0.11328.20158", "C2RClientVer": "16.0.11328.20156", "ContextData": "Populating initial configuration settings"} A9505CC8-4E6A-4F3B-B5C0-2BEEEFAC24A6 09/22/2019 18:37:16.576 OFFICECL (0x908) 0xb64 Activity bjtct Medium ActivityStarted {"Name": "Office.ClickToRun.DisableVirtualizationSettingForC2RHive", "CV": "/bLJzlxJ/kypzPsecP/zNA.5", "ProcessIdentifier": "OfficeClickToRun.exe_16.0.11328.20156_X86_{CEC9B2FD-495C-4CFE-A9CC-FB1E70FFF334}"} A9505CC8-4E6A-4F3B-B5C0-2BEEEFAC24A6 09/22/2019 18:37:16.576 OFFICECL (0x908) 0xb64 Activity bjtcw Medium ActivityEnded {"Name": "Office.ClickToRun.DisableVirtualizationSettingForC2RHive", "CV": "/bLJzlxJ/kypzPsecP/zNA.5", "ProcessIdentifier": "OfficeClickToRun.exe_16.0.11328.20156_X86_{CEC9B2FD-495C-4CFE-A9CC-FB1E70FFF334}"} A9505CC8-4E6A-4F3B-B5C0-2BEEEFAC24A6 09/22/2019 18:37:16.576 OFFICECL (0x908) 0xb64 Click-To-Run annt4 Medium Pipeline::Initialize - Initializing pipeline with PipelineServerName: "ClickToRun_Pipeline16" A9505CC8-4E6A-4F3B-B5C0-2BEEEFAC24A6 09/22/2019 18:37:16.592 OFFICECL (0x908) 0xb64 Click-To-Run General Telemetry bexdb Medium Pipeline::Initialize {"MachineId": "e22e1d46ff65aa4c879fb1e968544af3", "SessionID": "faec8d8c-d45e-464e-a536-40867892ab8c", "GeoID": 98, "Ver": "16.0.11328.20158", "C2RClientVer": "16.0.11328.20156", "ContextData": "Pipeline initialized"} A9505CC8-4E6A-4F3B-B5C0-2BEEEFAC24A6 09/22/2019 18:37:16.592 OFFICECL (0x908) 0xb64 Click-To-Run annt1 Medium Orchestration::Initialize - Initializing Orchestration A9505CC8-4E6A-4F3B-B5C0-2BEEEFAC24A6 09/22/2019 18:37:16.623 OFFICECL (0x908) 0xb64 Click-To-Run annto Medium ApiServer::Initialize - Initializing ApiServer for endpoint: C2RClientAPI_Server_System16 A9505CC8-4E6A-4F3B-B5C0-2BEEEFAC24A6 09/22/2019 18:37:16.623 OFFICECL (0x908) 0xb64 Click-To-Run General Telemetry bexdh Medium ServiceStartupBehavior::ServiceMain {"MachineId": "e22e1d46ff65aa4c879fb1e968544af3", "SessionID": "faec8d8c-d45e-464e-a536-40867892ab8c", "GeoID": 98, "Ver": "16.0.11328.20158", "C2RClientVer": "16.0.11328.20156", "ContextData": "Pool initialized correctly"} 09/22/2019 18:37:16.623 OFFICECL (0x908) 0x19fc Click-To-Run General Telemetry blyso Medium LogWatcher::ManageLogsInDirectory {"MachineId": "e22e1d46ff65aa4c879fb1e968544af3", "SessionID": "faec8d8c-d45e-464e-a536-40867892ab8c", "GeoID": 98, "Ver": "16.0.11328.20158", "C2RClientVer": "16.0.11328.20156", "ContextData": "{'NumFiles':'0','DeletesAttempted': Code: 09/22/2019 18:41:01.514 OFFICEC2 (0x1ba0) 0x1f94 OfficeTelemetry_PerfMetrics axbjw Medium RuleFieldNamesImpact {"ETW_EventId": 196, "ETW_Keywords": 128, "cbMemory": 4200, "count": 127} 09/22/2019 18:41:01.514 OFFICEC2 (0x1ba0) 0x145c Click-To-Run General Telemetry aqkhc Medium InitLogging {"MachineId": "e22e1d46ff65aa4c879fb1e968544af3", "SessionID": "faec8d8c-d45e-464e-a536-40867892ab8c", "GeoID": 98, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "{\"AppVVersion\":\"5.1.141\",\"Bitness\":\"64\",\"CommandLine\":\"/frequentupdate SCHEDULEDTASK displaylevel=False\",\"ExeVer\":\"16.0.11328.20156\",\"IntegrityLevel\":\"0x4000\",\"Locale\":\"1032\",\"ModulePath\":\"C:\\\\Program Files\\\\Common Files\\\\Microsoft Shared\\\\ClickToRun\\\\OfficeC2RClient.exe\",\"OSVersion\":\"10.0\",\"ProcessType\":\"OfficeC2RClient\",\"ProcessorArch\":\"9\",\"ProductType\":\"1\",\"SecuritySessionId\":\"0\"}"} 09/22/2019 18:41:01.514 OFFICEC2 (0x1ba0) 0x145c Activity bjtct Medium ActivityStarted {"Name": "Office.ClickToRun.C2RClient", "CV": "JmMGkNy7pkifz57mypltjg.6", "ProcessIdentifier": "OfficeC2RClient.exe_16.0.11328.20156_X86_{90066326-BBDC-48A6-9FCF-9EE6CA996D8E}"} 09/22/2019 18:41:16.529 OFFICEC2 (0x1ba0) 0x145c Click-To-Run General Telemetry bhltg Medium Core::GetFlightData {"MachineId": "e22e1d46ff65aa4c879fb1e968544af3", "SessionID": "faec8d8c-d45e-464e-a536-40867892ab8c", "GeoID": 98, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "{'flightIdentifier':'Microsoft.Office.Click2Run.UseExperimentalTransportForInPlacePipe','overrideValue':'','flightData':'','returnValue':'unknown'}"} 09/22/2019 18:41:16.529 OFFICEC2 (0x1ba0) 0x145c Click-To-Run General Telemetry bhltg Medium Core::GetFlightData {"MachineId": "e22e1d46ff65aa4c879fb1e968544af3", "SessionID": "faec8d8c-d45e-464e-a536-40867892ab8c", "GeoID": 98, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "{'flightIdentifier':'Microsoft.Office.Click2Run.UseOfficeHelperAddon','overrideValue':'','flightData':'','returnValue':'unknown'}"} 09/22/2019 18:41:16.529 OFFICEC2 (0x1ba0) 0x145c Click-To-Run General Telemetry bhltg Medium Core::GetFlightData {"MachineId": "e22e1d46ff65aa4c879fb1e968544af3", "SessionID": "faec8d8c-d45e-464e-a536-40867892ab8c", "GeoID": 98, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "{'flightIdentifier':'Microsoft.Office.Click2Run.UseOutlookShareAddon','overrideValue':'','flightData':'','returnValue':'unknown'}"} 09/22/2019 18:41:16.529 OFFICEC2 (0x1ba0) 0x145c Activity bjtct Medium ActivityStarted {"Name": "Office.ClickToRun.C2RClient.DoFrequentUpdates.FrequentUpdates", "CV": "JmMGkNy7pkifz57mypltjg.6.1", "ProcessIdentifier": "OfficeC2RClient.exe_16.0.11328.20156_X86_{90066326-BBDC-48A6-9FCF-9EE6CA996D8E}"} 09/22/2019 18:41:16.529 OFFICEC2 (0x1ba0) 0x145c Click-To-Run cfbm2 Medium DoFrequentUpdates {"MachineId": "e22e1d46ff65aa4c879fb1e968544af3", "SessionID": "faec8d8c-d45e-464e-a536-40867892ab8c", "GeoID": 98, "Ver": "16.0.11328.20158", "C2RClientVer": "16.0.11328.20156", "ContextData": "{\"message\":\"Running frequent updates\",\"hours\":\"24\"}"} 09/22/2019 18:41:16.529 OFFICEC2 (0x1ba0) 0x145c Click-To-Run b5k1x Medium DoFrequentUpdates {"MachineId": "e22e1d46ff65aa4c879fb1e968544af3", "SessionID": "faec8d8c-d45e-464e-a536-40867892ab8c", "GeoID": 98, "Ver": "16.0.11328.20158", "C2RClientVer": "16.0.11328.20156", "ContextData": "{\"message\":\"Less than a day since last update run, just trying to apply!\",\"time\":\"23106641\"}"} 09/22/2019 18:41:16.529 OFFICEC2 (0x1ba0) 0x145c Activity bjtcw Medium ActivityEnded {"Name": "Office.ClickToRun.C2RClient.DoFrequentUpdates.FrequentUpdates", "CV": "JmMGkNy7pkifz57mypltjg.6.1", "ProcessIdentifier": "OfficeC2RClient.exe_16.0.11328.20156_X86_{90066326-BBDC-48A6-9FCF-9EE6CA996D8E}"} 09/22/2019 18:41:16.529 OFFICEC2 (0x1ba0) 0x145c Click-To-Run azfea Medium ::wWinMain {"MachineId": "e22e1d46ff65aa4c879fb1e968544af3", "SessionID": "faec8d8c-d45e-464e-a536-40867892ab8c", "GeoID": 98, "Ver": "16.0.11328.20158", "C2RClientVer": "16.0.11328.20156", "ContextData": "ClientExe complete. {'Action':'19','Result':'0'}"} 09/22/2019 18:41:16.529 OFFICEC2 (0x1ba0) 0x145c Activity bjtcw Medium ActivityEnded {"Name": "Office.ClickToRun.C2RClient", "CV": "JmMGkNy7pkifz57mypltjg.6", "ProcessIdentifier": "OfficeC2RClient.exe_16.0.11328.20156_X86_{90066326-BBDC-48A6-9FCF-9EE6CA996D8E}"}
Million thanks to you abbodi for your fast comment, I did scrub Office using your scrubber tool but all to no avail unfortunately. 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Hi, I know it has been a year since you posted this but I am having the EXACT same problems. Did you ever find a solution?
Everything is looking OK, i don't know why you get that message you could try to rearm Office or completely remove/rebuild spp store (token.dat + data.dat)
(Newbie here) I'm having trouble with Office 2016/2019 crashing after install when activated. I have scrubbed office and rebuilt tokens.dat (whatever that means) from advice given here on this thread. I have used several different install and activation methods available to try to solve the problem with NO success. I have never had this problem before until recently. I am using Windows 10 Enterprise 1809 LTSC. Office shows activated but will not save anything, then I get the "word not responding" message. I have even tried to repair using online Micro$oft online repair, no help. I am getting the "Accept License Agreement" splash screen. I believe my problems start when I accept the agreement. Any advice would be greatly appreciated.
Hi Im a newbie here, long time lurker...Im trying to get MS Office 2019 English but Im a little lost as to where to find it on here so I can download it in laymans terms. Could someone point me in the right direction please.
1rst Big Thanks to ALL MDL Crew. You PPL Rock! MY PROBLEM: Im getting the infamous "No installed Office 2016/2019 product detected" ERROR MESSAGE when Running C2R-R2V_10 Conversion Tool after UNINSTALLING Office 2016 and INSTALLING; - ProPlus2019Retail (3.33GB) - ProjectPro2019Retail (3.33GB) - VisioPro2019Retail (3.33GB) ... which based on MDL posts is due to Incomplete Office Un-Installs. Spoiler I used the regular Control Panel Un-Installers for Office 2016 (Office Professional 2016 Plus VL, Visio 2016 Professional-Standard VL, Project 2016 Professional-Standard VL) I mounted the (3) different Office 2019 Images (Above) and Ran the Setup64.exe's as Admin. Unfortunately the C2R-R2V_10 Conversion Tool didnt work. :-[ I initially installed the ProPlus2019Retail "Only" on a VirtualBox Win10 x64 VM and it worked like a charm. I used C2R-R2V_10 and then KMS_VL_ALL-35. All is good there. :-] * some serious Eye-Candy, WoW! MY MAIN SYSTEM: - WIN 10 x64 > Image > 10.0.17134.407 - WIN Defender AV only, No 3rd Party AV's - Office Professional 2016 Plus VL - Visio 2016 Professional - Standard VL - Project 2016 Professional - Standard VL MY PLAN OF ACTION: - Already Restored My System back to Office 2016. Everything Works! - Already did some House-Cleaning with SFC / Scannow and the (3) DISM commands * SFC found some corruption. DISM commands came up Clean. - Plan to USE > SetupProd_OffScrub.exe (Official M$ Office 2016 Uninstaller) * Supposedly this is a more complete uninstaller, I Hope! - Install (3) Office 2019 Images again like before and RUN C2R-R2V_10 and then KMS_VL_ALL-35. QUESTIONS: Ive read the posts about all the different Install ToolKits, buts thats too complicated for me. - Shouldnt the way/order Im doing it work ? I do go back into my Files and Registry after Un-Installs and Manually Delete File and Registry Remnants like; ~ Program Files/Microsoft Office/ ~ HKEY_CURRENT_USER\Software\Microsoft\Office ~ HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office - Should I be Un-Installing KMS Remnant stuff and Other things ? - Should I be Un-Installing OneDrive ? * There seem to so many versions Im not sure which ones which? Any Ideas/Feedback are welcome. My brain is pretty much fried. As always, thanks in advance. HappyCamper
@HappyCamper C2R-R2V has a debug mode edit Convert-C2R.cmd and change set _Debug=0 to set _Debug=1 save and run then post the log file or attach it
@abbodi1406 WoooooooooooooHooooooooooooo ! It Works ! Spoiler Installed Office 2019 ProPlus and Re-installed a Free-Bee Version of OneNote that M$ makes available to users that still want an "On-Premise" solution. Used the Un-Install Tools Below: - M$ Support and Recovery Assistant (SaRA) * uninstalls All office programs and some registry keys - M$ Manually Uninstall Office (Online Instructions) * manually cleanup leftover files, folders, and registry keys There were a bunch of Stray Registry Keys under SoftwareProtectionPlatform from an old Office 2013 install that I thought would pose some problems but I think KMS_VL_ALL-35 scans for those and takes care of bizness. Amazing! At some point I'll install Project and Visio. I guess its supposed to self activate the way I have it set up. Right now Im breathing a sigh of relief! Another MDL Success Story. Thanks to All! HappyCamper
Run OfficeRTool and in activation status "Updates-Url: not set" .Should that field have something for office to autoupdate?
Yes, it should show distribution-/update-channel-id that was used for install. Did you use OfficeRTool for install or some of the other tools from page#1? You can use (U) CHANGE OFFICE UPDATE-PATH (SWITCH DISTRIBUTION CHANNEL) in OfficeRTool to let it set the needed entry. Just use the same channel you installed Office from (mostly Monthly).