Help with XPS 15 9550 Touchpad Drivers

Discussion in 'Windows 10' started by lifehags, Feb 14, 2017.

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  1. lifehags

    lifehags MDL Member

    Feb 26, 2014
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    #21 lifehags, Feb 14, 2017 (OP)
  2. hkgrob

    hkgrob MDL Novice

    Oct 9, 2012
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    #22 hkgrob, Feb 14, 2017
    I have a XPS 9550. Touchpad works out the box with clean install, no issues. Had no problems on any of the insider versions. Doesn't necessarily help you though :eek:

    EDIT: Should mention this is a signature edition from Microsoft, so Dell may have different hardware in various configs
     
  3. lifehags

    lifehags MDL Member

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    #23 lifehags, Feb 14, 2017 (OP)
    Haha, I'm jealous. Mind sharing what your device manager for HID devices and mice looks like? I'd like to compare with you.
     
  4. lifehags

    lifehags MDL Member

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    #24 lifehags, Feb 14, 2017 (OP)
    I tried both of the diagnostics tests, and both were passed.
     
  5. lifehags

    lifehags MDL Member

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    #25 lifehags, Feb 14, 2017 (OP)
    I did a clean install of windows, so we should be pretty similar software wise. Well, except for the touchpad :p.
     
  6. hkgrob

    hkgrob MDL Novice

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    #26 hkgrob, Feb 14, 2017
    Probably not worth a pic:

    Just:
    HID-Compliant Mouse
    PS/2 Compatible Mouse

    And it is detecting and running as a precision touchpad in Windows
     
  7. lifehags

    lifehags MDL Member

    Feb 26, 2014
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    #27 lifehags, Feb 14, 2017 (OP)
    Huh, that's what I expected. Can you take a screenshot of the driver info on I2C HID device under HID Devices?
     
  8. hkgrob

    hkgrob MDL Novice

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    #28 hkgrob, Feb 14, 2017
    There you go:

    h*t*t*p://imgur.com/a/wMzdV
     
  9. hkgrob

    hkgrob MDL Novice

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    #29 hkgrob, Feb 14, 2017
    Cant post images yet. I read and don't often post....:eek:
     
  10. glennsamuel32

    glennsamuel32 MDL Senior Member

    Jul 15, 2012
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    #30 glennsamuel32, Feb 14, 2017
  11. lifehags

    lifehags MDL Member

    Feb 26, 2014
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    #31 lifehags, Feb 14, 2017 (OP)
    Cool, thanks! If you expand human interface devices can you also take a screenshot of the driver info for "I2C HID Device"?
     
  12. hkgrob

    hkgrob MDL Novice

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    #32 hkgrob, Feb 14, 2017
    h*t*t*p://imgur.com/a/wMzdV

    Driver version - Stock microsoft
     
  13. lifehags

    lifehags MDL Member

    Feb 26, 2014
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    #33 lifehags, Feb 14, 2017 (OP)
  14. lifehags

    lifehags MDL Member

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    #34 lifehags, Feb 14, 2017 (OP)
    Weird, my version is lower than yours. I have 10.0.14393.0.
     
  15. GoNz0

    GoNz0 MDL Novice

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    #35 GoNz0, Feb 14, 2017
    He is probably running an insider build.

    The workaround seems to be installing the synaptics for now, still not perfect though.

    What about backing up and trying the insider build to see if it has been patched out in the new build?
     
  16. lifehags

    lifehags MDL Member

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    #36 lifehags, Feb 14, 2017
    Last edited: Feb 15, 2017
    (OP)
    I'm not on an insider build, is it worth trying one?

    Edit: Haha, whoops I thought you were talking about me, my mistake.
     
  17. hkgrob

    hkgrob MDL Novice

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    #37 hkgrob, Feb 15, 2017
    I am running 15031. I also shift between regular build and insider every now and then. I have never had touchpad issues with either.
     
  18. lifehags

    lifehags MDL Member

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    #38 lifehags, Feb 16, 2017 (OP)
    I see, thanks for the info.
     
  19. lifehags

    lifehags MDL Member

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    #39 lifehags, Feb 16, 2017 (OP)
    I'm going to try a refresh and/or a clean install later today.
     
  20. Enthousiast

    Enthousiast MDL Tester

    Oct 30, 2009
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    #40 Enthousiast, Dec 27, 2017
    Please stop reviving old threads without posting something except the old quote.
     
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