I have a 1.5tb western elements external HDD not even a month old when it became defective. It worked once when I downloaded 100GB for back up. There are no physical damage and the hard drive is silence. I spent another month with WD trying to get it fixed. It is still under warranty but they won't do data retrieving. They suggested their partner to do the retrieving but I would have to pay for it. I did get angry and was not very nice about it. They also informed me that if I got it done with any other company, they would void the warranty. Needless to say as you can imagine, I responded with calling their products crap. So here I am, hoping to be able to retrieve data without futher damage to the external and be able to send back their product without voiding the warranty. I would appreciate some help on this. I promise to be very cordial to anyone who will try to help me. Thanks!