[HOW-TO/SUPPORT/CHAT] OFFICE C2R Download/Install/Activation

Discussion in 'Microsoft Office' started by s1ave77, Jul 19, 2015.

  1. winter2

    winter2 MDL Novice

    Jul 18, 2015
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    Thanks for update, tryied to install Office 2019 Pro, but got offer only for Visio and project 2016, needed to switch to single app to get prompt for 2019 ones
     
  2. ratzlefatz

    ratzlefatz MDL FUBAR Recon Squad

    Sep 1, 2012
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    #1962 ratzlefatz, Feb 13, 2018
    Last edited: Feb 13, 2018
    ??, no problem here. Just select 5.) for "Office 2019 Professional" to install::
    Office2019selected.png
    You are talking about Visi 2019/2016 version. Misspelled ?
    Visio/Project 2019 selection is shown AFTER Visio/Project 2016 selection:
     

    Attached Files:

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  3. dhjohns

    dhjohns MDL Guru

    Sep 5, 2013
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    What do you enter to get office2019 choice?
     
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  4. ratzlefatz

    ratzlefatz MDL FUBAR Recon Squad

    Sep 1, 2012
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    I selected a priorly downloaded "Insider (FAST)" setup package:

    Using Office Setup Package found in:
    d:\test\16.0.9031.2004_en-US_x86_Insider_Channel
     
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  5. winter2

    winter2 MDL Novice

    Jul 18, 2015
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    Is it okay or some bug that in start panel its still under 2016 (word 2016, excel 2016) but when I check about there is 2019 preview
     
  6. ratzlefatz

    ratzlefatz MDL FUBAR Recon Squad

    Sep 1, 2012
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    At the moment it's not new Office 2019, but a branded/new labled Office 2016.
    Microsoft didn't change all locations from 2016 to 2019. We will see the "real"
    Office 2019 a little later. Now this is only false frontage.
     
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  7. k3nny

    k3nny MDL Novice

    Apr 27, 2008
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    Hi, I have an issue during the start of the installation:

    "Access denied to installation source

    Sorry, we ran into a problem accessing a required file. Please check that the installation source has the correct permissions, then try again.

    Error Code: 30015-39 (5)"


    - Windows 10 Enterprise 1709 (OS Build 16299.214), fully updated and activated
    - OfficeRTool 2018/February/12

    I removed some stuff using slave77's JATD and I can imagine that a missing Windows component is causing the error.

    The troubleshooting steps outlined in https://forums.mydigitallife.net/th...wnload-install-activation.62571/#post-1085328 didn't help.
     
  8. ratzlefatz

    ratzlefatz MDL FUBAR Recon Squad

    Sep 1, 2012
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    #1968 ratzlefatz, Feb 13, 2018
    Last edited: Feb 13, 2018
    Where are Office setup-files located? If they are on a network share, please copy them
    to a locally attached drive and try again. Be sure to put them in a subdirectory and not on
    root (\) of drive and start setup from within.


    From post #4 - Causes:
    3.
    System file(s) corrupted somehow.

    Solution:
    3.
    Scan & repair system files integrity:
    -> run CMD-Shell with admin-rights (rightclick run as administrator)
    -> enter the following commands one after the other
    -> sfc /scannow
    -> dism /online /cleanup-image /scanhealth
    -> dism /online /cleanup-image /restorehealth


    You said, you already tried all solutions from post#4 on the first page of this thread.
    Did you get any errors/reports during sfc and dism /cleanup-image scan/repair?

    Tweaking Windows is mostly a not so good idea, because gained "benefit" is low
    and it always will cause troubles in some way or other.
     
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  9. k3nny

    k3nny MDL Novice

    Apr 27, 2008
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    They are on an internal hard drive. I tried to run the setup from two different partitions and also put them inside a subdirectory (e.g. "C:\office")

    No errors, the tools reported a healthy system and didn't run a repair.

    I am willing to take that risk in order to keep away the telemetry crap and preinstalled apps. It worked well until now and I wish there was some way to debug this.
     
  10. ratzlefatz

    ratzlefatz MDL FUBAR Recon Squad

    Sep 1, 2012
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    #1970 ratzlefatz, Feb 13, 2018
    Last edited: Feb 13, 2018
    You could inspect Office-startup-logfile(s) in %TEMP%-folder.
    Maybe there are errors listed which help troubleshooting.
    The files are named %COMPUTERNAME%-%DATE%-%TIME%.log.
    I suggest to delete all old logs and let Office create new ones.
     
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  11. Harry t

    Harry t MDL Member

    Dec 14, 2014
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    Do you know if the 'Activation failed' that only happens on Windows 10 insider builds was fixed?

    Thanks!
     
  12. ratzlefatz

    ratzlefatz MDL FUBAR Recon Squad

    Sep 1, 2012
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    #1973 ratzlefatz, Feb 13, 2018
    Last edited: Feb 13, 2018
    Code:
    "SETUP (0x328)    0x8f4        Click-To-Run General Telemetry"
    Just a guess: You have stripped of telemetry from Windows, maybe Click2Run-Office
    relys on some telemetry modules being active/available in Windows? Hence the error.
     
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  13. ratzlefatz

    ratzlefatz MDL FUBAR Recon Squad

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    #1974 ratzlefatz, Feb 13, 2018
    Last edited: Feb 13, 2018
    I'm afraid, it's a Windows Insider problem which can't be solved by OfficeRTool.
    Only Windows 10 Insider Windows versions sometimes have "specialties" in their license files
    "tokens.dat" / "cache.dat". These license files were used by Office activation, too.
    Windows 10 Retail don't suffer from this.
    It could be, the license files must be deleted/recreated to make Office KMS conversion and
    activation work again on Windows Insider. Please look in post#5 section (K) Start KMS
    activation
    for infos how to do that.
     
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  14. \cal/

    \cal/ MDL Novice

    Jan 20, 2017
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    #1975 \cal/, Feb 13, 2018
    Last edited: Feb 13, 2018
    I can confirm that latest tool version still fails to activate on latest Insider build.
    Just reinstalled Office365 Insider because Windows Search is acting up here as well (doesn't index mail, incorrect permissions on search folder) -> activation failed -> going for tokens now...

    This Windows Insider build 17093 certainly has some issues, but that's part of the deal. ^^

    EDIT:
    And again, after rebuilding tokens.dat/cache.dat -> no problems at conversion and activation.

    EDIT 2:
    Just had a look at Eventlog. At the time activation failed, I get a lot of entries from Security-SPP.

    ~15 entries are the same:
    Code:
    Ausführliches HRESULT. Zurückgegebenes hr=0xC004F022, Ursprüngliches hr=0x80049E00
    Detailed HRESULT. Returned hr=..., original hr=...

    In between there's one other:
    Code:
    Vom Regelmodul wurde ein Fehler bei der VL-Aktivierung gemeldet.
    Ursache: 0xC004E015
    AppId = 0ff1ce15-a989-479d-af46-f275c6370663, SkuId = d450596f-894d-49e0-966a-fd39ed4c4c64
    Trigger=TimerEvent
    Error reported by regulatory module during VL-activation.
    Cause: 0xC004E015

    Event-ID was 8233 -> you get some search results on that.

    That's a reaction to KMS server activation, not conversion itself.
    Guess we'll have to wait for the next WinInsider build to know if MS changed something on purpose or if it's a bug in the current build.
     
  15. Harry t

    Harry t MDL Member

    Dec 14, 2014
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    So activation worked?
     
  16. \cal/

    \cal/ MDL Novice

    Jan 20, 2017
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    Yes, after I rebuilt tokens.dat and cache.dat.
     
  17. Alyaka

    Alyaka MDL Novice

    Mar 4, 2017
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    #1978 Alyaka, Feb 13, 2018
    Last edited: Feb 14, 2018
    Can anyone help me with this, please? I posted my issue with Office 2016 a few days ago and not gotten a response yet. :(

     
  18. Winclub.pl

    Winclub.pl MDL Member

    Jan 28, 2016
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    I can't download new version office 2019 with devmain channel
     
  19. rcstar6696

    rcstar6696 MDL Senior Member

    Jun 11, 2017
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    #1980 rcstar6696, Feb 14, 2018
    Last edited: Dec 24, 2018
    -snip-