Hello everybody! I've a pavillon dv9904ca with WIN XP pro and suddenly it won't start. Just show the windows logo and then a blue screen. It doesn't start even in safe mode. I tried to repair the windows but there is no optical drive in bios or in bios start up. There is a message " no tpm or tpm problem". Please may you help me. Thanks in advance. Best.
Can you attempt to get into your BIOS's settings menu and restore everything there to default. Maybe look around for a TPM option and disable it if it's there.
Thanks for the reply.The bios seems very "poor" in settings. I've already restored the defaults and there is no tpm option to enable/disable it. Maybe a bios update will fix this tpm error, but I don't know how to do it using DOS, since windows doesn't start. Let's hope that anyone has resolved this and can illuminate us.
Can this computer boot from USB? Or external floppy? Or anything other than the hard drive that currently has this broken Windows installation? If you can, I can help you boot DOS and flash your BIOS to the newest version. EDIT: And, if it turns out that your BIOS isn't at fault, you can try wiping your drive and installing Windows from a USB stick. Just let me know what you want to do.
I have to check these options. I think that is something wrong with bios because it doesn't find dvd-rw in bios or in POST. Thanks again drewb95.
If you think something is wrong with the BIOS, flashing it back to it's original state is probably a good idea. Let me know if you can figure out some alternative method of booting.