I tried to update the Bigpond Media Manager (a program to view downloaded movies, - has DRM integrated) when an attempted movie download failed to open the program, and gave an error message ("The application has encountered an error and will now close'). The updated version would not install because it advised that I needed to uninstall the old version first using Add/Remove Programs in the Windows XP Control Panel. The problem is that when I try to use this, the Bigpond Media Manager is not in the list of installed programs. The program also does not appear in a list of installed software when I use Belarc Advisor, RegSeeker, and TUT (The Ultimate Troubleshooter). Nevertheless my attempts to install the newly downloaded Bigpond Media Manager software always result in the advice that I have first to uninstall the old version. I have sought help from Bigpond Movies technical help but after 4 months have still not been provided with a solution, and don't really expect that they will be able to help. Other things I have tried without success include: · Using System Restore to take the computer back to the earliest possible date. · Uninstalling and re-installing Windows Media Player 11 (this is my default viewing program and is linked to Bigpond Media Manager as an alternative movie viewer). · Deleted all folders associated with Bigpond Media Manager in the Programs folder of Windows. · Deleted all references to Bigpond Media Manager in the Registry. · Run the "Clean the Registry" command in RegSeeker. I cannot think of anything else to try, other than doing a clean install of Windows XP, which I am reluctant to do because of the hours involved due to the large number of installed programs which would then have to be re-loaded. It appears the InstallAware Wizard associated with the Bigpond Media Manager software is detecting some reference to the old software somewhere, but I don't know enough to identify where this might be (other than the places I've already tried). Can you think of any other possibilities?