Hi everyone, My friend gave me to fix his laptop. But I'm having problems. He told me that he wanted to fix it himself but failed and now it will not load up. I installed Vista DVD (that is what he had installed already) and try to do a system restore. But, I can't even load up the DVD fully. I tried to create USB Boot ups with command, also no luck from my part. I run Windows 7 on my computers. My last chose is to get an external HD reader that supports SATA. Plug the drive in and save all the stuff to my desktop or DVDs. Then clean the drive and do a full, clean format and install. Problem with this option is that I need to go and buy a product that I will use only once. So, is there anyone that can help me with this problem. Here are his laptop info and the problem that comes up on the screen: DELL Vostro 1700 BIOS: A01 Processor: Core 2 Duo Memory: 1GB HD: 120GB SATA Video: Intel Here is the message I get: Windows has encountered a problem communicating with a device connected to your computer. This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer. If you continue to receive this error message, contact the hardware manufacturer. File: \Boot\BCD Status: 0x00000e9 Info: An unexpected I/O error has occurred. Thank you all.