Hi everyone, I hope I'm in the right place!? and sorry for my english! I have ThinkPad P1 Gen3/X1 Extreme Gen3 I still have 2 months of On-Site Warranty! initially our IT department he had set a Supervisor password that blocked only part of the BIOS settings. Supervisor password = PeP11 it always worked After a recommended update, (he thinks gone bad at this point) Performed via Soft Lenovo Vantage ("BIOS Update (Utility & Bootable CD) for Windows 11, 10 (64-bit), Linux - ThinkPad P1 Gen 3 (Type 20TH, 20TJ), X1 Extreme Gen 3" "Firmware for Windows 11 (64-bit), 10 (64-bit) - ThinkPad USB-C Dock Gen 2") I find myself "Error 0199: System Security - Security password retry count exceeded" "Press F1 to enter Setup." Supervisor password = PeP11 it is no longer accepted and also blocks the Machine entirely example F12 boot menu any operation postpones "Error 0199: System Security - Security password retry count exceeded" "Press F1 to enter Setup." Opened a ticket in LENOVO assistance but they say it's a software problem and not a hardware one and they cannot intervene!! incredible !!!! I just don't know how! if there is a way to overcome this obstacle? Or how to possibly repair it under warranty since it's still there! Any suggestion is welcome! HI Thank you
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