as far as it coming with Vista over 7 it depends on the version of 7 it comes with. I Pro or Ultimate is on the laptop they did nothing wrong other than the fact they shipped the wrong OS. It is well within their rights to downgrade the OS with those SKUs. Does this make up for the fact that they short changed people by basically shipping you an out of date laptop (the BIOS doesn't support SLIC 2.1 means it is out of date before you open the box, what else are they not telling you it doesn't support VT, or DEP maybe) with the wrong OS, and now are trying to make up for it by giving up an upgrade DVD, and no full install media/recovery partition. You already answered you own question on if you should return it or not when you said it doesn't support SLIC 2.1. So you might be able to mod it an download a 7 DVD, but that is more work for something that should have been working out of the box.
And this is all the more reason I love Toshiba's use of local repair centers. For ANY warranty claims I drive about 10 min to Pomeroy IT Systems, drop it off and pick it up 1-3 days later (rare that its outside of that range).
Well I managed to get Win7 activated. Now if only these asswipes at Lenovo will release a BIOS update I managed to get all the updates and there is now one item under other device called "unknown device" that hasn't updated its drivers. It says its on the PCU bus. Any guesses?
Lenovo has responded but it still does not address the old Vista BIOS on these Y550 systems. All, Here is the update - we will be sending this to all our affected customers via email later this evening. For clarification, this situation only affected a range of US customer shipments during Oct. The situation in manufacturing has been corrected earlier this week, however the affected units were already shipped. Dear Valued Customer Recently we identified a number of Y550 systems, type 4186CTO which were ordered with Windows 7, but actually shipped with Windows Vista through manufacturing error. We have corrected the situation in manufacturing and are now building with the correct Windows 7 image. Our records indicate that you have received one of these affected systems with the Vista preload. We apologize for any inconvenience this has caused. We have two solutions available to provide you with the intended Windows 7 image: 1) We are developing a special recovery DVD that will install the full Windows 7 enhanced experience along with the One Key Recovery (OKR) functionality that allows the system to be recovered to the factory state. This media will be shipped to all affected customers within four weeks. In addition, we have a supplemental solution for customers seeking immediate resolution: 2) We have established a special re-imaging process and are sending prepaid shipping boxes to our affected customers beginning November 21st. We expect all boxes to be shipped by Nov 25th. The packages include all appropriate labels and instructions. Customers will use this package to send their system to our re-imaging facility where it will be reloaded with the appropriate Windows 7 version originally ordered and any pre-installed Lenovo software. Full instructions for this process and contact information is enclosed in the packaging. Turn around time is targeted for 5 working days from the time the system is sent in. Note: Any user installed software will be lost in this process and will need to be backed up prior to sending in the system. Again, we apologize for this Lenovo error, and appreciate your concern and frustrations. Our customers are important to us, and as a measure of goodwill and confidence in the quality of these systems, we are extending the warranty by an additional year beyond the warranty term originally purchased up to a total of three (3) years. We also understand that some customers may elect to return their systems and we will expedite these requests and waive all restocking fees. For inquiries, please contact us at 1-877-453-6686
Lenovo is crap. Mail from GM: "We apologize for any inconvenience this has caused, but next time you will get an engine with the car."
I have to say, that's pretty good. So they're: 1)Taking back the laptops and fixing them. 2)Giving extended warranty/or allowing you to return it and get full refund. 3) Giving out special DVDs in four weeks time. Now I wish I bought that defective laptop