I read all topics I could find, plenty in other forums and here without finding any solution. In FS mode both kboard and mouse are dead, they're connected to usb 2 ports, drivers updated, legacy mode activated in bios: no way. help appreciated, thx
Uninstall vendor drivers. let windows install them through update, if not already included for your hardware in the OS ! If still issue exists than try updating BIOS.
1.) Try opening the Device Manager while in Safe Mode and see what the status is for your USB devices. Are they working or disabled? Are their drivers installed or missing? 2.) Are your USB ports actual headers on the motherboard, or have they been added-on by using a PCI or PCI-E card?
i`m wondering, If the universal serial ports aren't working, then the USB controller could have somehow got disabled in the Bios. Turning on USB in the BIOS should restore function to the ports if its indeed disabled. The option in the bios was for the USB in older operating systems that lack the built-in plug-and-play support. While we now have windows 10 there are some Programs that boot from bios that still use the USB outside the operating system or in protected mode.
thank you guys, the drivers are those whic came along with W10, I cannot access antyhing while in failsafe: no keyboard, no mouse.
Have you tried to completely shutdown your machine and i mean remove the pull power cord from the system and then try holding the power on for like 5 sec to drain all power from the system. Then plug the power back in and startup the system and see if you have a keyboard then. Your bios could be just having a brain F^^t and needs to have all residual power in the system removed to clear out the cobwebs. LOL believe it or not but i have seen this happen before. In the case of a laptop follow the same procedure except remove the battery as well. Oh and ya me bad lol, I have to remember that you first need a way to access the bios before you can check it, Sorry!
If that doesn`t fix your problem then it could be something more serious, Can you remember what exactly you were trying to do with your machine before this happened as it could draw a clue as to why your having this problem. Good saying i`ve learned to adopt is " It`s hard to answer if one doesn`t know the question"
I can't trace its origin as I discovered it a faw days ago when I tested how partition recovery worked (W7 tool), no I don't use VM. I can't use kboard and mouse in W10 lock screen, I guess it's the same cause.
How about some specs on your pc? Brand name & model? Does it have any ps/2 ports on it? Some bios may have an option to enable a ps/2 port in order to use a usb keyboard and mouse with usb3 ports outside of windows, knowing something about your machine specs might help with that
From within your Bios, you can also attempt to disable usb 3.0 controller while leaving the usb 2 controller enabled. You might have to work with those 6 options in your bios to find the correct combo of settings to get the usb ports working in safe mode. The manual is not specific for that detail
no... you disable the usb3 controller within your bios. All these settings I have recommended are in the bios, Not windows. Edited my post for clarity
in the meantime I uninstalled eveything called Logitech: keyboard, mouse drivers, logitech game software etc made a ccleaner on registry, rebooted and wow: usb came back in safe mode thank you again
What did I say Code: Friday at 02:41 Uninstall vendor drivers. let windows install them through update, if not already included for your hardware in the OS ! If still issue exists than try updating BIOS.