Office 2021 Downgrades Itself

Discussion in 'Microsoft Office' started by PolidelticusFire, Jul 4, 2022.

  1. PolidelticusFire

    PolidelticusFire MDL Addicted

    May 7, 2020
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    I guess something is very wrong with my install.

    Professional Plus 2021 Retail.

    It installs version 15225.20288, and won't find any other updates.

    If I manually point the C2R client to 15330.20196, it finds the new build and upgrades...

    However, next time I check for updates, it rolls back to 15225.20288. WTH?
     
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  2. Enthousiast

    Enthousiast MDL Tester

    Oct 30, 2009
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    Are you on 7? or on 10/11?
     
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  3. PolidelticusFire

    PolidelticusFire MDL Addicted

    May 7, 2020
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    #3 PolidelticusFire, Jul 4, 2022
    Last edited: Jul 4, 2022
    (OP)
    Windows 11.

    Weird, unless MSFT has somehow pulled the update, don't know what's going on.

    Tried clean installing Office from the 4GB IMG file.
    It refuses to update beyond 15225.20288.

    (As in it can't find any updates unless I explicitly point it to the newer build...).

    I also lost the Visual Refresh.
     

    Attached Files:

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  4. benasistemas

    benasistemas MDL Novice

    Mar 6, 2014
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    in office 2019 pro plus same thing , version 15225.20288 no updates.... activate with KMS VL-All
     
  5. PolidelticusFire

    PolidelticusFire MDL Addicted

    May 7, 2020
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    Perhaps MS pulled the build then...
     
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  6. kaljukass

    kaljukass MDL Guru

    Nov 26, 2012
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    I just checked what version I have and the result is that he has updated himself to version 15330.20196. no problem.
    office-capture.JPG
     
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  7. PolidelticusFire

    PolidelticusFire MDL Addicted

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    Using Non-LTSC here.
     
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  8. Simple07

    Simple07 MDL Addicted

    Nov 15, 2012
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    Somehow my Office 2021 (Current) downgraded back to 15255.20288 misteriously; a couple of days after updting to 15330.20196 !!!
     
  9. kirios

    kirios MDL Novice

    Aug 5, 2009
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    See my previous post, It's explained there
     
  10. maddogster

    maddogster MDL Senior Member

    Mar 23, 2015
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    mine is 2208 v 15429.20000 but i think I am on higher than current level closer to beta :)
     
  11. PolidelticusFire

    PolidelticusFire MDL Addicted

    May 7, 2020
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    Yours is Office 365 right?
     
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  12. Simple07

    Simple07 MDL Addicted

    Nov 15, 2012
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    I was wondering because I usually perform the update manually, but this time the downgrade seems to have been done without my concent !!
    I will re-check my settings..
     
  13. maddogster

    maddogster MDL Senior Member

    Mar 23, 2015
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    sorry my bad as i only use ltsc pro plus office 2021 full client download so probably different features than latest office 365
     
  14. maddogster

    maddogster MDL Senior Member

    Mar 23, 2015
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    and since checking my office ltsc 2021 upgraded to 15505.xxxxx :) i really couldn't care less as i don't use office much so as long as it works for basic stuff when needed and keeps updating am golden :)
     
  15. dave999

    dave999 MDL Novice

    Aug 23, 2007
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    My office 365 downgraded to 2205 2 days ago, today it updated to 2206 15330.20230. I am getting the "not genuine banner". used KMS_VL_ALL to activate MONDO about a year ago.
     
  16. kaljukass

    kaljukass MDL Guru

    Nov 26, 2012
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    Are you still sure that there is only one Office installed on your computer or are there more?
     
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  17. dave999

    dave999 MDL Novice

    Aug 23, 2007
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    Yes, only Microsoft Office 365 C2R.
    ************************************************************
    *** Office Status ***
    ************************************************************

    Name: Office 16, Office16O365ProPlusR_Grace edition
    Description: Office 16, RETAIL(Grace) channel
    Activation ID: 3ad61e22-e4fe-497f-bdb1-3e51bd872173
    Extended PID: 03612-02023-000-000000-00-1033-22000.0000-3102021
    Product Key Channel: Retail
    Partial Product Key: VMFTK
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    ____________________________________________________________


    Name: Office 16, Office16MondoVL_KMS_Client edition
    Description: Office 16, VOLUME_KMSCLIENT channel
    Activation ID: 9caabccb-61b1-4b4b-8bec-d10a3c3ac2ce
    Extended PID: 03612-03353-000-000000-03-1033-22000.0000-3102021
    Product Key Channel: Volume:GVLK
    Partial Product Key: XQBR2
    License Status: Licensed
    Volume activation expiration: 256082 minute(s) (178 day(s))
    Configured Activation Type: All

    Most recent activation information:
    Key Management Service client information
    Client Machine ID (CMID): cfe59959-34c8-40fa-bb7a-1c76a86a396e
    DNS auto-discovery: KMS name not available
    Registered KMS machine name: 0.0.0.0:1688
    KMS machine IP address: 0.0.0.0
    KMS machine extended PID: 06401-00206-445-965362-03-1033-9600.0000-3492021
    Activation interval: 120 minutes
    Renewal interval: 10080 minutes
    KMS host caching: Enabled

    Volume activation will expire 1/1/2023 04:47:21
     
  18. Enthousiast

    Enthousiast MDL Tester

    Oct 30, 2009
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    I see two installs?
     
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