Cheers for getting back Time'r. OK just so I'm clear on this and what your saying because I didn't really want to do a fresh install as I would loss stuff which is basically all over the place on my laptop. At the moment office 2010 is working but it has the red bar at the top of the office apps, also I have tonnes of emails that I really want to save, I know there is a way to save all this stuff if I had no other alternative but I was hoping I could somehow use a 'FIX' to resolve the office activation message. Also I don't have my DELL M1730 boot disk to try your initial method. Also using office 2013 in your initial explanation, would that upgrade my office 2010 and keep the emails or erase them? Thanks for your help.