[Request] Microsoft Surface Duo 2 recovery firmware

Discussion in 'Mobile and Portable' started by james richard walker, Apr 26, 2023.

  1. james richard walker

    Apr 26, 2023
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    Help. My serial number of a surface duo 2 doesnt work and microsoft wont help without the original reciept. Can anyone help please?
     
  2. Sajjo

    Sajjo MDL Member

    Feb 6, 2018
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    @james richard walker
    Isn't the Surface Duo/Duo 2 serial located on your SIM card tray working?
    12 digits

    Are you willing to share that with community btw? > #1
    If not that's ok - no pressure. :)
     
  3. james richard walker

    Apr 26, 2023
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    It is on the side of the device (and within the menu etc) but doesnt work when I try to register it on the microsoft webpage in order to download the image file- I can share it-but it doesnt work. I tried contacting microsoft but they want to see an invoice or receipt. I dont have one.
    The problem is the device wont upgrade from android 11 and it doesnt show any updates since Jan 22. I therefore want to flash it with a newer image (that I dont have)
     
  4. Tito

    Tito Super Mod / Adviser
    Staff Member

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  5. james richard walker

    Apr 26, 2023
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    #5 james richard walker, Apr 27, 2023
    Last edited: Apr 27, 2023
    (OP)
    @Tito It is an EU version which is not locked. Under the link you provided (thank you) I get this message

    This item might not exist or is no longer available
    This item might have been deleted, expired, or you might not have permission to view it. Contact the owner of this item for more information.
     
  6. Tito

    Tito Super Mod / Adviser
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  7. james richard walker

    Apr 26, 2023
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    Thanks @Tito i did all the instructions in the internet but it aborts right at the end. This is a surface duo 2 image for europe right?
     
  8. Tito

    Tito Super Mod / Adviser
    Staff Member

    Nov 30, 2009
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    Yes, the image can service both the unlocked US and EU variants.

    Can you note down the exact error message on the phone screen while sideloading and post it here? Also, it would be great if you dump the prop values from the existing software and share them with me (via PM) so that I can try to diagnose the exact issue.
     
  9. james richard walker

    Apr 26, 2023
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    What are the prop values?
     
  10. Tito

    Tito Super Mod / Adviser
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  11. james richard walker

    Apr 26, 2023
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    #11 james richard walker, Apr 28, 2023
    Last edited: Apr 28, 2023
    (OP)
    Good morning @Tito Thanks for the above but to me - means nothing sorry. What i can say is the on my PC the process aborts half way through and says it cant find the the getprop>sdcard props txt.

    and sometimes "signature verification failed"
     
  12. james richard walker

    Apr 26, 2023
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    Ok @Tito ( in advance a thousand thanks) i install termux and typed in the command . it say operation not permitted
     
  13. Tito

    Tito Super Mod / Adviser
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  14. james richard walker

    Apr 26, 2023
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    -/downloads ยง I assume this has downloaded somewhere?
     
  15. Tito

    Tito Super Mod / Adviser
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  16. james richard walker

    Apr 26, 2023
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    #17 james richard walker, Apr 29, 2023
    Last edited by a moderator: May 1, 2023
    (OP)
    @Tito I am completely new to android so not sure if this is what you meant.
    Code:
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    [ro.crypto.uses_fs_ioc_add_encryption_key]: [true]
    [ro.crypto.volume.metadata.method]: [dm-default-key]
    [ro.dalvik.vm.native.bridge]: [0]
    [ro.dbg.coresight.stm_cfg_done]: [1]
    [ro.debuggable]: [1]
    [ro.frp.pst]: [/dev/block/bootdevice/by-name/frp]
    [ro.hardware]: [surfaceduo2]
    [ro.hardware.egl]: [adreno]
    [ro.hardware.gralloc]: [ms]
    [ro.hardware.lights]: [qcom]
    [ro.hardware.memtrack]: [qcom]
    [ro.hardware.vulkan]: [adreno]
    [ro.hwui.use_vulkan]: []
    [ro.iorapd.enable]: [false]
    [ro.log.toolkit.enable]: [true]
    [ro.logd.size]: [16M]
    [ro.logd.size.stats]: [64K]
    [ro.media.xml_variant.codecs]: [_lahaina]
    [ro.media.xml_variant.codecs_performance]: [_lahaina]
    [ro.minui.pixel_format]: [RGBX_8888]
    [ro.netflix.bsp_rev]: [Q875-32408-1]
    [ro.odm.build.date]: [Thu Dec 23 11:17:07 UTC 2021]
    [ro.odm.build.date.utc]: [1640258227]
    [ro.odm.build.fingerprint]: [surface/duo2/duo2:11/2021.1116.98/202111160098:user/release-keys]
    [ro.odm.build.version.incremental]: [202111160098]
    [ro.odm.csc.spotify.music.partnerid]: [surface-duo-preload]
    [ro.odm.csc.spotify.music.referrerid]: [surface-duo-preload]
    [ro.oem.key1]: [eeu]
    [ro.oem.key2]: [eeu000]
    [ro.oem_unlock_supported]: [1]
    [ro.opa.eligible_device]: [true]
    [ro.opengles.version]: [196610]
    [ro.postinstall.fstab.prefix]: [/system]
    [ro.product.board]: [surfaceduo2]
    [ro.product.brand]: [surface]
    [ro.product.build.date]: [Mon Jan  3 18:26:08 UTC 2022]
    [ro.product.build.date.utc]: [1641234368]
    [ro.product.build.fingerprint]: [surface/duo2/duo2:11/2021.1116.98/202111160098:user/release-keys]
    [ro.product.build.id]: [2021.1116.98]
    [ro.product.build.sku]: [gen]
    [ro.product.build.tags]: [release-keys]
    [ro.product.build.type]: [userdebug]
    [ro.product.build.variant]: [sfcl]
    [ro.product.build.version.incremental]: [202111160098]
    [ro.product.build.version.release]: [11]
    [ro.product.build.version.release_or_codename]: [11]
    [ro.product.build.version.sdk]: [30]
    [ro.product.cpu.abi]: [arm64-v8a]
    [ro.product.cpu.abilist]: [arm64-v8a,armeabi-v7a,armeabi]
    [ro.product.cpu.abilist32]: [armeabi-v7a,armeabi]
    [ro.product.cpu.abilist64]: [arm64-v8a]
    [ro.product.custom_ab]: [1]
    [ro.product.device]: [duo2]
    [ro.product.first_api_level]: [30]
    [ro.product.linkedin.channel]: [surface_duo_preload]
    [ro.product.locale]: [en-US]
    [ro.product.manufacturer]: [Microsoft]
    [ro.product.microsoft.bing.android]: [9s0uu8v]
    [ro.product.microsoft.news.android]: [bmc8c7e]
    [ro.product.model]: [Surface Duo 2]
    [ro.product.name]: [duo2]
    [ro.product.odm.brand]: [surface]
    [ro.product.odm.device]: [duo2]
    [ro.product.odm.manufacturer]: [Microsoft]
    [ro.product.odm.model]: [Surface Duo 2]
    [ro.product.odm.name]: [duo2]
    [ro.product.product.brand]: [surface]
    [ro.product.product.device]: [duo2]
    [ro.product.product.manufacturer]: [Microsoft]
    [ro.product.product.model]: [Surface Duo 2]
    [ro.product.product.name]: [duo2]
    [ro.product.system.brand]: [surface]
    [ro.product.system.device]: [duo2]
    [ro.product.system.manufacturer]: [Microsoft]
    [ro.product.system.model]: [Surface Duo 2]
    [ro.product.system.name]: [duo2]
    [ro.product.system_ext.brand]: [surface]
    [ro.product.system_ext.device]: [duo2]
    [ro.product.system_ext.manufacturer]: [Microsoft]
    [ro.product.system_ext.model]: [Surface Duo 2]
    [ro.product.system_ext.name]: [duo2]
    [ro.product.tiktok.partnerid]: [surface_duo_preload]
    [ro.product.vendor.brand]: [surface]
    [ro.product.vendor.device]: [duo2]
    [ro.product.vendor.manufacturer]: [Microsoft]
    [ro.product.vendor.model]: [Surface Duo 2]
    [ro.product.vendor.name]: [duo2]
    [ro.product.vndk.version]: [30]
    [ro.property_service.version]: [2]
    [ro.revision]: [0]
    [ro.secure]: [1]
    [ro.setupwizard.mode]: [DISABLED]
    [ro.setupwizard.rotation_locked]: [true]
    [ro.sf.lcd_density]: [400]
    [ro.surface_flinger.force_hwc_copy_for_virtual_displays]: [true]
    [ro.surface_flinger.has_HDR_display]: [true]
    [ro.surface_flinger.has_wide_color_display]: [true]
    [ro.surface_flinger.max_frame_buffer_acquired_buffers]: [3]
    [ro.surface_flinger.max_virtual_display_dimension]: [4096]
    [ro.surface_flinger.protected_contents]: [true]
    [ro.surface_flinger.set_idle_timer_ms]: [3000]
    [ro.surface_flinger.set_touch_timer_ms]: [200]
    [ro.surface_flinger.use_color_management]: [true]
    [ro.surface_flinger.use_content_detection_for_refresh_rate]: [true]
    [ro.surface_flinger.wcg_composition_dataspace]: [143261696]
    [ro.system.build.date]: [Mon Jan  3 18:26:08 UTC 2022]
    [ro.system.build.date.utc]: [1641234368]
    [ro.system.build.fingerprint]: [surface/duo2/duo2:11/2021.1116.98/202111160098:user/release-keys]
    [ro.system.build.id]: [2021.1116.98]
    [ro.system.build.tags]: [release-keys]
    [ro.system.build.type]: [userdebug]
    [ro.system.build.version.incremental]: [202111160098]
    [ro.system.build.version.release]: [11]
    [ro.system.build.version.release_or_codename]: [11]
    [ro.system.build.version.sdk]: [30]
    [ro.system_ext.build.date]: [Mon Jan  3 18:26:08 UTC 2022]
    [ro.system_ext.build.date.utc]: [1641234368]
    [ro.system_ext.build.fingerprint]: [surface/duo2/duo2:11/2021.1116.98/202111160098:user/release-keys]
    [ro.system_ext.build.id]: [2021.1116.98]
    [ro.system_ext.build.tags]: [release-keys]
    [ro.system_ext.build.type]: [userdebug]
    [ro.system_ext.build.version.incremental]: [202111160098]
    [ro.system_ext.build.version.release]: [11]
    [ro.system_ext.build.version.release_or_codename]: [11]
    [ro.system_ext.build.version.sdk]: [30]
    [ro.telephony.call_ring.multiple]: [false]
    [ro.telephony.default_network]: [33,33]
    [ro.treble.enabled]: [true]
    [ro.vendor.beluga.c]: [0x4800]
    [ro.vendor.beluga.p]: [0x3]
    [ro.vendor.beluga.s]: [0x900]
    [ro.vendor.beluga.t]: [0x240]
    [ro.vendor.build.date]: [Thu Dec 23 11:17:07 UTC 2021]
    [ro.vendor.build.date.utc]: [1640258227]
    [ro.vendor.build.fingerprint]: [surface/duo2/duo2:11/2021.1116.98/202111160098:user/release-keys]
    [ro.vendor.build.security_patch]: [2022-01-01]
    [ro.vendor.build.version.incremental]: [2021.1116.53]
    [ro.vendor.build.version.sdk]: [30]
    [ro.vendor.perf.scroll_opt]: [1]
    [ro.vendor.qti.va_odm.support]: [1]
    [ro.vndk.version]: [30]
    [ro.wifi.channels]: []
    [ro.zygote]: [zygote64_32]
    [security.perf_harden]: [1]
    [selinux.restorecon_recursive]: [/data/misc_ce/0]
    [service.bootanim.exit]: [1]
    [service.sf.present_timestamp]: [1]
    [setupwizard.theme]: [glif_v3_light]
    [sys.boot_completed]: [1]
    [sys.bootstat.first_boot_completed]: [1]
    [sys.fflag.override.settings_bluetooth_hearing_aid]: [true]
    [sys.fflag.override.settings_wifitracker2]: [false]
    [sys.isolated_storage_snapshot]: [true]
    [sys.oem_unlock_allowed]: [0]
    [sys.rescue_boot_count]: [1]
    [sys.retaildemo.enabled]: [0]
    [sys.sensor.mode]: [0]
    [sys.sysctl.extra_free_kbytes]: [61061]
    [sys.sysctl.tcp_def_init_rwnd]: [60]
    [sys.system_server.start_count]: [1]
    [sys.system_server.start_elapsed]: [4792]
    [sys.system_server.start_uptime]: [4792]
    [sys.usb.config]: [diag,serial_cdev,rmnet,dpl,qdss,adb]
    [sys.usb.configfs]: [1]
    [sys.usb.controller]: [a600000.dwc3]
    [sys.usb.ffs.ready]: [1]
    [sys.usb.mtp.device_type]: [3]
    [sys.usb.state]: [diag,serial_cdev,rmnet,dpl,qdss,adb]
    [sys.use_memfd]: [false]
    [sys.user.0.ce_available]: [true]
    [sys.vendor.shutdown.waittime]: [500]
    [sys.wifitracing.started]: [1]
    [tombstoned.max_tombstone_count]: [50]
    [vendor.gralloc.disable_ubwc]: [0]
    [vold.has_adoptable]: [1]
    [vold.has_quota]: [1]
    [vold.has_reserved]: [1]
    [vold.post_fs_data_done]: [1]
    [wifi.interface]: [wlan0]
    
    Sent from Surface Duo
     
  17. Tito

    Tito Super Mod / Adviser
    Staff Member

    Nov 30, 2009
    18,718
    18,712
    340
    @james richard walker

    Thanks, this is exactly what I want.

    ===

    Well, I've some bad news. Looks like you have an unlocked US engineering prototype unit running an internal Microsoft OTA release. This is the reason why you couldn't manage to download the recovery image after inputting the serial. There's no easy way to cross-flash a retail firmware on these units, as you need to reauthorize the device after flashing it.

    Just to confirm, can you see a few colorful bands at the top of the screen upon boot?
     
  18. james richard walker

    Apr 26, 2023
    13
    3
    0
    Hello. Just back from a trip abroad. Yes that is exactly what I have.
     
  19. james richard walker

    Apr 26, 2023
    13
    3
    0
    A huge thank you to @Tito Does anyone else have a suggestion what I can do?