Help. My serial number of a surface duo 2 doesnt work and microsoft wont help without the original reciept. Can anyone help please?
@james richard walker Isn't the Surface Duo/Duo 2 serial located on your SIM card tray working? 12 digits Are you willing to share that with community btw? > #1 If not that's ok - no pressure.
It is on the side of the device (and within the menu etc) but doesnt work when I try to register it on the microsoft webpage in order to download the image file- I can share it-but it doesnt work. I tried contacting microsoft but they want to see an invoice or receipt. I dont have one. The problem is the device wont upgrade from android 11 and it doesnt show any updates since Jan 22. I therefore want to flash it with a newer image (that I dont have)
@Tito It is an EU version which is not locked. Under the link you provided (thank you) I get this message This item might not exist or is no longer available This item might have been deleted, expired, or you might not have permission to view it. Contact the owner of this item for more information.
Thanks @Tito i did all the instructions in the internet but it aborts right at the end. This is a surface duo 2 image for europe right?
Yes, the image can service both the unlocked US and EU variants. Can you note down the exact error message on the phone screen while sideloading and post it here? Also, it would be great if you dump the prop values from the existing software and share them with me (via PM) so that I can try to diagnose the exact issue.
Good morning @Tito Thanks for the above but to me - means nothing sorry. What i can say is the on my PC the process aborts half way through and says it cant find the the getprop>sdcard props txt. and sometimes "signature verification failed"
Ok @Tito ( in advance a thousand thanks) i install termux and typed in the command . it say operation not permitted
@Tito I am completely new to android so not sure if this is what you meant. 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[ro.surface_flinger.protected_contents]: [true] [ro.surface_flinger.set_idle_timer_ms]: [3000] [ro.surface_flinger.set_touch_timer_ms]: [200] [ro.surface_flinger.use_color_management]: [true] [ro.surface_flinger.use_content_detection_for_refresh_rate]: [true] [ro.surface_flinger.wcg_composition_dataspace]: [143261696] [ro.system.build.date]: [Mon Jan 3 18:26:08 UTC 2022] [ro.system.build.date.utc]: [1641234368] [ro.system.build.fingerprint]: [surface/duo2/duo2:11/2021.1116.98/202111160098:user/release-keys] [ro.system.build.id]: [2021.1116.98] [ro.system.build.tags]: [release-keys] [ro.system.build.type]: [userdebug] [ro.system.build.version.incremental]: [202111160098] [ro.system.build.version.release]: [11] [ro.system.build.version.release_or_codename]: [11] [ro.system.build.version.sdk]: [30] [ro.system_ext.build.date]: [Mon Jan 3 18:26:08 UTC 2022] [ro.system_ext.build.date.utc]: [1641234368] [ro.system_ext.build.fingerprint]: [surface/duo2/duo2:11/2021.1116.98/202111160098:user/release-keys] [ro.system_ext.build.id]: [2021.1116.98] [ro.system_ext.build.tags]: [release-keys] [ro.system_ext.build.type]: [userdebug] [ro.system_ext.build.version.incremental]: [202111160098] [ro.system_ext.build.version.release]: [11] [ro.system_ext.build.version.release_or_codename]: [11] [ro.system_ext.build.version.sdk]: [30] [ro.telephony.call_ring.multiple]: [false] [ro.telephony.default_network]: [33,33] [ro.treble.enabled]: [true] [ro.vendor.beluga.c]: [0x4800] [ro.vendor.beluga.p]: [0x3] [ro.vendor.beluga.s]: [0x900] [ro.vendor.beluga.t]: [0x240] [ro.vendor.build.date]: [Thu Dec 23 11:17:07 UTC 2021] [ro.vendor.build.date.utc]: [1640258227] [ro.vendor.build.fingerprint]: [surface/duo2/duo2:11/2021.1116.98/202111160098:user/release-keys] [ro.vendor.build.security_patch]: [2022-01-01] [ro.vendor.build.version.incremental]: [2021.1116.53] [ro.vendor.build.version.sdk]: [30] [ro.vendor.perf.scroll_opt]: [1] [ro.vendor.qti.va_odm.support]: [1] [ro.vndk.version]: [30] [ro.wifi.channels]: [] [ro.zygote]: [zygote64_32] [security.perf_harden]: [1] [selinux.restorecon_recursive]: [/data/misc_ce/0] [service.bootanim.exit]: [1] [service.sf.present_timestamp]: [1] [setupwizard.theme]: [glif_v3_light] [sys.boot_completed]: [1] [sys.bootstat.first_boot_completed]: [1] [sys.fflag.override.settings_bluetooth_hearing_aid]: [true] [sys.fflag.override.settings_wifitracker2]: [false] [sys.isolated_storage_snapshot]: [true] [sys.oem_unlock_allowed]: [0] [sys.rescue_boot_count]: [1] [sys.retaildemo.enabled]: [0] [sys.sensor.mode]: [0] [sys.sysctl.extra_free_kbytes]: [61061] [sys.sysctl.tcp_def_init_rwnd]: [60] [sys.system_server.start_count]: [1] [sys.system_server.start_elapsed]: [4792] [sys.system_server.start_uptime]: [4792] [sys.usb.config]: [diag,serial_cdev,rmnet,dpl,qdss,adb] [sys.usb.configfs]: [1] [sys.usb.controller]: [a600000.dwc3] [sys.usb.ffs.ready]: [1] [sys.usb.mtp.device_type]: [3] [sys.usb.state]: [diag,serial_cdev,rmnet,dpl,qdss,adb] [sys.use_memfd]: [false] [sys.user.0.ce_available]: [true] [sys.vendor.shutdown.waittime]: [500] [sys.wifitracing.started]: [1] [tombstoned.max_tombstone_count]: [50] [vendor.gralloc.disable_ubwc]: [0] [vold.has_adoptable]: [1] [vold.has_quota]: [1] [vold.has_reserved]: [1] [vold.post_fs_data_done]: [1] [wifi.interface]: [wlan0] Sent from Surface Duo
@james richard walker Thanks, this is exactly what I want. === Well, I've some bad news. Looks like you have an unlocked US engineering prototype unit running an internal Microsoft OTA release. This is the reason why you couldn't manage to download the recovery image after inputting the serial. There's no easy way to cross-flash a retail firmware on these units, as you need to reauthorize the device after flashing it. Just to confirm, can you see a few colorful bands at the top of the screen upon boot?