(SOLVED)How to keep Windows genuine and have Office still working after a reinstall

Discussion in 'Windows 10' started by John_Wolf, May 21, 2017.

  1. John_Wolf

    John_Wolf MDL Novice

    Apr 7, 2012
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    #1 John_Wolf, May 21, 2017
    Last edited: May 21, 2017
    Short summary: I cannot get Windows Update to update anymore. After searching the forms and trying fixes I've decided to just reinstall Windows 10 and start all over.

    After these four events, I shall now start over with Windows 10.
    -SFC doesn't detect any issues.
    -Windows update: Error code: (0x80073712).
    -DISM couldn't locate source file.
    -Setting Troubleshooting cannot fix the issue either.

    I've decided to just go with reinstalling Windows 10.

    I shall be Resetting this PC via the Settings Option.

    Does the OS keep it's genuine status after running that option? How do I make sure the new Windows 10 knows it's valid? The Window Key on this is genuine, it came with the laptop when I bought it. How do I make sure it's still valid after the install?

    Just want to make sure that I don't mess this up, since the OS Key cost a lot of money.

    MAJOR UPDATE:

    I've figured out how to have Office work again : Go back to your confirmation email for Office and you can pull up the installer again for that particular key. Since I worked out how to get office back I edited the question to just ask the Windows OS portion

    Thanks in advance for your input.

    -John
     
  2. BladeGod

    BladeGod MDL Member

    Oct 28, 2016
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    Did you try built-in Windows Update Troubleshooter coz most of the update issues can be resolved by running it.

    Settings -> Update & Security -> Troubleshoot -> Windows Update -> Run the troubleshooter
     
  3. John_Wolf

    John_Wolf MDL Novice

    Apr 7, 2012
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    Yes I have tried that as well. Thank you for your suggestion. I shall make a note of it in my question so not to lead others to believe that I hadn't tried that as well.

    -John.

    Also at this point I've given up trying to fix windows update. Its common knowledge that there are issues with it, yes windows 8 has much more. Sad to think Win10 was a upgrade from Win7.
     
  4. endbase

    endbase MDL Guru

    Aug 12, 2012
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    If you have office 360 license the only thing that you have to do is use the office installer and activate with you account you have bought office with ;)
     
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  5. John_Wolf

    John_Wolf MDL Novice

    Apr 7, 2012
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    Good Morning,

    I appreciate the fast reply. But I do not have Office 360. To clarify I have office 2016. I bought it online a while back. I still have the confirmation email that Microsoft sent to my email when I bought it if that helps at all

    -John
     
  6. endbase

    endbase MDL Guru

    Aug 12, 2012
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    Oke then you can activate with the serial at activation screen specify that you want to use an serial there is an option for that
     
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  7. Enthousiast

    Enthousiast MDL Tester

    Oct 30, 2009
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    Why didn't you just enter safe mode and delete the c:\windows\softwaredistribution\ folder?
     
  8. John_Wolf

    John_Wolf MDL Novice

    Apr 7, 2012
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    Good Afternoon,

    Can you explain what that action does and how does it help?

    -John
     
  9. John_Wolf

    John_Wolf MDL Novice

    Apr 7, 2012
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    I think I figured it out with going back to my specific order when I purchased it, it gives me the option to dl in installer with the specific key. Thanks for the tip though

    -John
     
  10. MS_User

    MS_User MDL Guru

    Nov 30, 2014
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    will what work if your office was activated via KVM?
     
  11. Enthousiast

    Enthousiast MDL Tester

    Oct 30, 2009
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    It would maybe solve his/hers WU problem ;)
     
  12. John_Wolf

    John_Wolf MDL Novice

    Apr 7, 2012
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    Sorry I dont understand, can you elaborate on your train of thought?

    -John
     
  13. John_Wolf

    John_Wolf MDL Novice

    Apr 7, 2012
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    Random noob question, how do you delete a thread/post ? can't seem to find an easy answer..
     
  14. GOD666

    GOD666 MDL Expert

    Aug 1, 2015
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    You do not.
     
  15. John_Wolf

    John_Wolf MDL Novice

    Apr 7, 2012
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    O.. thats interesting.. Well then, I guess when I have time later I will post my findings as a last post. thanks

    -John