[SOLVED] Surface - touchscreen stop working after login

Discussion in 'Windows 10' started by aquarius84, Oct 9, 2019.

  1. aquarius84

    aquarius84 MDL Member

    Oct 3, 2012
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    #1 aquarius84, Oct 9, 2019
    a strange issue on my surface, the touchscreen is good because if i enter inside uefi it works, also at the login screen i can swipe up and insert password using touchscreen.

    after the login the touchscreen stop working at all, why??

    i tried to:
    - uninstall (and delete) all related drivers with "touch" inside Devices
    - rebooted several times
    - checked for upgrades

    if i logout the touchscreen works again, i can enter password again, and then again it stops working (again)...
     
  2. coleoptere2007

    coleoptere2007 MDL Guru

    Apr 8, 2008
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    #2 coleoptere2007, Oct 10, 2019
    Download the whole system at Microsoft and reinstall it. Procedure is described there. Good luck
     
  3. aquarius84

    aquarius84 MDL Member

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    #3 aquarius84, Oct 10, 2019 (OP)
    well... thanks coleoptere2007 but... i hope that is the very last solution
     
  4. aquarius84

    aquarius84 MDL Member

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    #4 aquarius84, Oct 10, 2019 (OP)
    i found a solution by myself, if someone got the same problem like me the solution is:
    go into Registry editor to the "HKEY_CURRENT_USER\Software\Microsoft\Wisp\Touch" location, look for "TouchGate" DWORD and ENABLE it putting a 1 instead of 0

    so no need to reinstall whole system, just a single edit into registry
     
  5. coleoptere2007

    coleoptere2007 MDL Guru

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    #5 coleoptere2007, Oct 11, 2019
    Thx for the feedback
     
  6. aquarius84

    aquarius84 MDL Member

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    #6 aquarius84, Oct 11, 2019 (OP)
    you're welcome :)
     
  7. MS_User

    MS_User MDL Guru

    Nov 30, 2014
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    #7 MS_User, Oct 11, 2019
    incredible surface is a MS product and u still get this kind of error blunders :rolleyes:
     
  8. coleoptere2007

    coleoptere2007 MDL Guru

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    #8 coleoptere2007, Oct 12, 2019
    Yes these products are a nghtmare