The expected version of the product was not found on your system.

Discussion in 'Microsoft Office' started by deathmanner, Jul 2, 2011.

  1. deathmanner

    deathmanner MDL Novice

    Jun 30, 2011
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    #1 deathmanner, Jul 2, 2011
    Last edited: Jul 2, 2011
    Hi, today I tried to install SP1 office 2010. But i faced a strange problem that said "The expected version of the product was not found on your system."
    What I did so far :
    1. Uninstall office 2010-->restart
    2. Try this way to integrate SP1 into office 2010--> (I tried to link, but system refuse me to add the link)-->thread "Office 2010 Toolkit and EZ-Activator, page 356"
    3. Install the office 2010 with the new installer-->but I still get a same number of office 2010 "14.0.4734.1000"-->its mean not SP1.
    4. I tried again to install SP1, but the problem still persist.

    I have no idea how to fix this. Tried googling, but no much help.
    I use windows 7 ultimate 32 bit,
    Office 2010 32 bit.
    SP1 32 bit.

    [edit to add]
    the update of SP1 is not available in my windows update.
    My windows update is set to automatic update.


    Any help will be appreciated. :)
    Thanks.
     
  2. serpent

    serpent MDL Novice

    Jan 9, 2011
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    Having the same issue :(
    All 32 bit in my case, but apparently the same issue is with 64 bit versions.
     
  3. deathmanner

    deathmanner MDL Novice

    Jun 30, 2011
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    Oke I figured it out :)
    The number of "14.0.4734.1000" is not the final version of office. This things made me could not update to SP1.
    So I downloaded a new installer with number "14.0.4755.1000" and installed it.
    Trying to use the slipstream the office and install it, but was not automatically updated it to SP1. So i must manually to upgrade :(
    But, thanks anyway to your support :)
     
  4. serpent

    serpent MDL Novice

    Jan 9, 2011
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    Right, I was also running 14.0.4734.1000 (RC0 or whatever it was) not RTM, that was the problem. :eek:
    So I grabbed RTM and extracted files, grabbed SP1 and extracted files to updates dir, and it installed as 14.0.6029.1000 :thumbsup: