ThinkVantage System Updates do not work after Installed Win 7 SP1

Discussion in 'Windows 7' started by dontnowhy, Jan 16, 2011.

  1. dontnowhy

    dontnowhy MDL Novice

    Feb 1, 2010
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    #1 dontnowhy, Jan 16, 2011
    Last edited: Jan 17, 2011
    After installed the Windows 7 SP1 (64 bit), the ThinVantage System Updates stopped at 10% complete and dialogue box with "An error occurred while gather user information" displayed on the screen.
    Any remedial action to fix it?

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    Finally solved it by adding the following to the file MappingInterface.xml


    <OS>
    <OSTVIA>WIN7-ULT.SP1</OSTVIA>
    <OSeGatherer>
    <Name>WINDOWS 7 Ultimate</Name>
    <ServiceRelease>Service Pack 1</ServiceRelease>
    </OSeGatherer>
    <OSQuest>Windows 7</OSQuest>
    </OS>