After installed the Windows 7 SP1 (64 bit), the ThinVantage System Updates stopped at 10% complete and dialogue box with "An error occurred while gather user information" displayed on the screen. Any remedial action to fix it? -------------------------------------------------------------------------------------------------------------------------------- Finally solved it by adding the following to the file MappingInterface.xml <OS> <OSTVIA>WIN7-ULT.SP1</OSTVIA> <OSeGatherer> <Name>WINDOWS 7 Ultimate</Name> <ServiceRelease>Service Pack 1</ServiceRelease> </OSeGatherer> <OSQuest>Windows 7</OSQuest> </OS>