True Image not backing up all files.

I just discovered that True Image Home is not backing up some of the files on my machine. Specifically: Users"me"\AppData\LocalLow\Siber Systems\Roboform\UserData\. These folders are all backed up but the UserData, which has all the passwords, etc. for the program is empty. I see that the "UserData" folder has one of those little arrows over the folder icon, but it's not like those folders that Windows make inaccessible. I can click to open it in my file manager just fine. There is also a subfolder named gsdata (which has another sub folder also named gsdata). Neither of them is being backed up. Any ideas how I can get these files backed up? BTW, this is not just on my computer. My daughter's machine does the same.

jetjock

 

I didn't want to get too windy, but here is more info. I do an Incremental backup of the entire hard drive every day. This consists of a Full backup followed by 6 incremental backups. I keep two weeks of backups all the time until the next full backup erases the oldest version. As far as what I'm seeing in Windows Explorer not being real. I don't use WE. I use Explorer 2 by Zabkat for file management and believe me, those files are real! Roboform will not fill passwords without the files I'm seeing.

Now, if someone could please answer as to why certain folder contents aren't backed up, I'd really appreciate it. Thanks orfornandofilo & EFA11 for the replies.

Follow up:

After looking around some while installing programs on a new machine, I discovered that RoboForm no longer saves it's passwords in that folder. That still doesn't answer why TIH doesn't backup the files that are in that folder on both computers, but at least I don't have to worry about loosing them as the new save folder is being backed up.

jetjock