True Image not backing up all files.

Discussion in 'Application Software' started by jetjock, Sep 3, 2016.

  1. jetjock

    jetjock MDL Senior Member

    Mar 6, 2010
    I just discovered that True Image Home is not backing up some of the files on my machine. Specifically: Users"me"\AppData\LocalLow\Siber Systems\Roboform\UserData\. These folders are all backed up but the UserData, which has all the passwords, etc. for the program is empty. I see that the "UserData" folder has one of those little arrows over the folder icon, but it's not like those folders that Windows make inaccessible. I can click to open it in my file manager just fine. There is also a subfolder named gsdata (which has another sub folder also named gsdata). Neither of them is being backed up. Any ideas how I can get these files backed up? BTW, this is not just on my computer. My daughter's machine does the same.

    jetjock :plane:
  2. ofernandofilo

    ofernandofilo MDL Member

    Sep 26, 2015
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. EFA11

    EFA11 Avatar Guru

    Oct 7, 2010
    just backing up personal folders? Do an full image of the drive once a week (minimum), Heavy user use maybe every other day or every day (My choice, every day).
  4. jetjock

    jetjock MDL Senior Member

    Mar 6, 2010
    #4 jetjock, Sep 3, 2016
    Last edited: Sep 4, 2016
    I didn't want to get too windy, but here is more info. I do an Incremental backup of the entire hard drive every day. This consists of a Full backup followed by 6 incremental backups. I keep two weeks of backups all the time until the next full backup erases the oldest version. As far as what I'm seeing in Windows Explorer not being real. I don't use WE. I use Explorer 2 by Zabkat for file management and believe me, those files are real! Roboform will not fill passwords without the files I'm seeing.

    Now, if someone could please answer as to why certain folder contents aren't backed up, I'd really appreciate it. Thanks orfornandofilo & EFA11 for the replies.

    Follow up:

    After looking around some while installing programs on a new machine, I discovered that RoboForm no longer saves it's passwords in that folder. That still doesn't answer why TIH doesn't backup the files that are in that folder on both computers, but at least I don't have to worry about loosing them as the new save folder is being backed up.

    jetjock :plane:
  5. Katzenfreund

    Katzenfreund MDL Expert

    Jul 15, 2016
    I use Acronis True Image to backup my system (not data, which is done separately) every couple of months. I don't know what it includes or leaves behind, but whenever I called upon it to restore the system, it did the job.
  6. wadhah

    wadhah MDL Novice

    Dec 19, 2013
    Check the ignore list in your backup, the folder you want is probably there, TI ignores a lot of folders by default