Hi Everyone: Just discovered your Awesome site here, wish I had found it a few weeks earlier, might not be having the problem I am having now. My Microsoft Office 2010 stopped working a week ago, seems it was not legit. So I thought I would un-install it then just reinstall another one, anyway I did un-install it using Revo Un-Install Pro, now I can’t seem to install anything, usually get a message saying there was an error during setup. So I figure I will do a clean reinstall of Windows 7 Ultimate, 64Bit. Put the disc in and it does even boot up, go to “My Computer”, click on the proper drive, select open, click on setup, click on “Install Now”, get Setup is coping temporary files, Then message saying “Windows could not retrieve information about the disks on this computer”. Thats as far as it goes. I am not to computer literate, so I am not sure just what to tell you, any further info you think would be helpful in correcting this problem please let me know and I will do my best to answer correctly. Any help or suggestions is greatly appreciated. Thanks.
You've probably tried this but have you tried booting from the actual disc rather than doing a inside Windows install? Restart the computer with the Windows disc inside your disc drive & wait for it to load up (you may have to press any key to boot into it, look for the message in the top left of the screen if it doesn't boot into it).
Yes, I did try that, the windows disc does not boot up, just boots into the desktop as if there was no disc in the drive.
That is because it is not set to boot from cd/dvd in your bios either configure bios settings to suit or press appropriate Function key to select boot device.
what urie said or you can also hit f12 to get to a boot screen and there you can select the dvd drive to boot from.
Guess I was waiting for someone to mention this, I did go into bios an check that shortly after I started having troubles, Before I uninstalled Office 10 there was never a problem with the booting from CD Rom, be it a movie or application. Is it possible that something could have changed my boot order? But, I did just check it again, and it seems ok, Hmmmmmm!