virus has taken my product key

Discussion in 'Windows 7' started by olliex, Nov 27, 2010.

  1. olliex

    olliex MDL Novice

    Nov 27, 2010
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    hi i got a virus on my comp and it took my windows 7 genius product key and closed it down now i cant get back on because it is asking for it can u help please
     
  2. tcntad

    tcntad MDL Guru

    Oct 26, 2009
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    Virus stealing productkeys?

    Your genuine productkey? Are you sure about that?
     
  3. olliex

    olliex MDL Novice

    Nov 27, 2010
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    virus

    very sure .asking for the key.
     
  4. timesurfer

    timesurfer MDL Developer

    Nov 22, 2009
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  5. olliex

    olliex MDL Novice

    Nov 27, 2010
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    cant get into his comp to run it
     
  6. timesurfer

    timesurfer MDL Developer

    Nov 22, 2009
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    #6 timesurfer, Nov 27, 2010
    Last edited: Nov 27, 2010
    Did you try to use the f8 key at boot to get into repair options?

    Is there a repair disk?

    Might have to do a reinstall
     
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  7. billgates-suck

    billgates-suck MDL Novice

    Jul 24, 2010
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    Reinstall. It's the simple way to recover your problem.

    Btw, what kind of virus is that???
     
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  8. jabberwocky

    jabberwocky MDL Member

    Aug 28, 2009
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    no virus has yet done that ,what has happened is that important system files have been either deleted ,corrupted or tampered with ,that may in part have something to do with a virus or attempted recovery from one.
    Then,during reboot win7 will automatically check for legit files and any alterations to key system files will be seen as attempted piracy ,and it will then show you as non genuine and request you to re-enter a legit product key ,before being allowed to use the OS again.
     
  9. olliex

    olliex MDL Novice

    Nov 27, 2010
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    ty jabber so u suggest a reinstall of windows
     
  10. jabberwocky

    jabberwocky MDL Member

    Aug 28, 2009
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    yes ,as others have advised ,even if you could get into system restore .there is no guarantee it wont happen again ,without knowing exactly what happened ,your best bet is a full reinstall .
     
  11. olliex

    olliex MDL Novice

    Nov 27, 2010
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    ty very much ;)