Please be gentle with me..!! I have 2 identical Vista laptops brought at the same time. Mine is working fine but my Son's won't open the internet even though the connection is there. I have tried going to a previous restore point which works until I next turn the laptop on. I have Kaspersky anti-virus. Could it be something on the Windows Update that is causing it.. Please help. My Son is gutted, he's only 5 and I don't want him to lose interest in using his laptop as he's actually very good with it for his age!