Win7 not legal--BIOS changed to 1234567890

Discussion in 'Windows 7' started by comfortzone, Jan 5, 2011.

  1. comfortzone

    comfortzone MDL Novice

    Jan 5, 2011
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    I have a HP laptop that a few days ago suddently rebooted itself. When it did it came up with a black screen stating that my product information was invalid---"The following product information programmed into the system board is missing or invalid.....Enter to continue."

    I do that and it continues to boot the computer but I get asked to verify the version of windows I'm using. I do that and everything is OK until I reboot the computer and it starts all over again. I checked my BIOS and have found that the product serial is now set to 1234567890 NOT was is supposed to be with the computer. I cannot "get to" the serial area so I can reinput the correct info.

    I talked to HP and they told me to do a complete re-install of the system (wipe the hard drive) and start over. I got to thinking what good will a reinstall do if the BIOS remains "unrecognizable"

    I have done all the virus scans and systems scans that I know to do--everything "reports" fine. I am at the point of doing the wipe of the hard drive, but is it possible that will resolve the issue?

    Thanks for any advice or suggestions.
     
  2. flare4000

    flare4000 MDL Senior Member

    Apr 23, 2010
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    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. CRA2YHAVOK

    CRA2YHAVOK MDL Senior Member

    Oct 23, 2009
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  4. comfortzone

    comfortzone MDL Novice

    Jan 5, 2011
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    Not certain if this is what you were asking for, but after clicking on the link provided as diagnostics result was given with info below.

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7600.0000-3652010
    Installation ID: 017451136710529613892471309421642611714572458381760181
    Processor Certificate
    Machine Certificate
    Use License
    Product Key Certificate
    Partial Product Key: 3Q6C9
    License Status: Notification
    Notification Reason: 0xC004F059.
    Remaining Windows rearm count: 1
    Trusted time: 1/5/2011 12:14:24 PM
     
  5. comfortzone

    comfortzone MDL Novice

    Jan 5, 2011
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    Checked out the given link, and from the way it reads this sounds like the issue with this HP laptop Pavillion dv7-3162nr. It seems I read somewhere the 01/01/11 date screwed up some comptuers. This issue with my computer actually happened on New Years Day about 11 in the morning......any thoughts or suggestions on that?

    Thanks so much for timely responses!
     
  6. ibeqa

    ibeqa MDL Member

    Sep 14, 2009
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    It looks like a bios problem not a hardware problem. Check HP site for any new bios update and don't use any software to do the update, do it on DOS (old way, best way). Also send a message to HP support, probably you are not the only one having this problem. There's a chance that they might release a patch or bios update.

    Cheers

    P.S. You might wanna try Clear CMOS (just do a backup of your docs, just in case).