Good morning, i need some sort of life saver (as the affected notebook belongs to my wife). Here´s what happend (according to her): - Win10 was installed and running fine for weeks. Last evening she was prompted to install some updates (very likely that it was th2). - Notebook was haning during reboot - and she was asked wether to repair it. She selected "yes". Now here´s the situation: - internal hdd has 3 partitions. 1st one ist the (active) 100mb system reserve. 2nd one is the drive with all her stuff+os on it. 3rd one is only a few mb and empty from what i see. - chkdsk is running through - no errors - with my limited knowledge of gpart i see that the 100mb is the active one. - What happens when the notebook is turned on: - it starts booting - the windows logo appears and that spinning circle does a few rounds. - the keyboard layout selection screen appears - after selecting i get to the option screen where i have (german no idea if translated correctly): a) continue (end and continue windows rollback) b) boot different os c) solve problems d) shutdown selecting a = reboot, logo, keyboard selection selecting b = 3 choices. 1st = continue rollback. 2nd = windows 10 3rd = windows 10 - no matter which one i select its always reboot, logo, keyboard selection (but it takes far longer with 2,3 ...i see the circle spinning for at least 30 secs until i get to the keyboard selection again). solve problems = that one is explained pretty fast: i get the msg that i can´t rollback, can´t return to previous builds and the startup option gives me a "can´t repair - protokoll c:\windows\system32\Logfiles\Srt\SrtTrail.txt. Anyone able go give me a helping hand on that one? Please? I love my life and my wife - but both is not possible that way
"the keyboard layout selection screen appears"... is not normal ... backup her user folder and do a clean install.
So it´s the best way to use a linux cd like partedmagic and create a full backup to an external hdd? Will i be able to access her user data from there? (fear that it´s not because her windows logon was passwort protected). I know the pass - thats not the problem - but can i see/access it from the backup then?
windows login password protected has nothing to do with reading out your files on an backup only if you have encrypted your data then you would have an problem
Thanks Just booted into the live cd - saw that there´s already a windows.old folder in which the whole userstuff has been moved. guess thats normal after a failed update? Start grabbing the stuff from there now
glad to hear it! respectfully suggest you do not allow m$ to beta test your marriage.you have my unabridged sympathies, uebrigens.
Yeah, pretty bad idea Backup and Clean install worked fine. Whats still causing a bit of trouble is that she had some programs from work installed and neither the install discs nor lics. - and also some passwords she does not remember. Oh weil. But at least i did not have to sleep on the couch