there are not many known solutions for this kind of problem, from my experience. What you can try is to replace the ntshrui.dll file in the Windows\System32 folder. Here is some info on what the .dll does. File ntshrui.dll is located in the folder C:\Windows\System32. Known file sizes on Windows XP are 143,872 bytes (64% of all occurrence), 143,360 bytes, 137,216 bytes, 289,280 bytes, 553,472 bytes, 231,936 bytes, 120,320 bytes. A .dll file (Dynamic Link Library) is a special type of Windows program containing functions that other programs can call. This .dll file can be injected to all running processes and can change or manipulate their behavior. The program is not visible. The service has no detailed description. It can change the behavior of other programs or manipulate other programs. File ntshrui.dll is not a Windows core file. ntshrui.dll is a trustworthy file from Microsoft. Therefore the technical security rating is 45% dangerous, however also read the users reviews.