[HOW-TO/SUPPORT/CHAT] OFFICE C2R Download/Install/Activation

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Getting 404 errors on every download within the tool today

 

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Hi, I've downloaded Office 2019 Pro Plus via OfficeRTool June08 (Monthly Channel Retail) and installed with ODT option but cannot convert it to VL using C2R-R2V_10.

Running C2R-R2V_10 as administrator gives me the following error:

"Could not detect Office ProductIDs"

Using Option "C" in OfficeRTool to convert Retail to VL gives me:

"Supported Office 2016/2019 product not found"

When I run Check-Activation-Status-Alternative.cmd in KMS_VL_ALL-32-beta, I get:

Name: Office 19, Office19ProPlus2019R_Grace edition
Description: Office 19, RETAIL(Grace) channel
Activation ID:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Extended PID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Product Key Channel: Retail
Partial Product Key: xxxxxxx
License Status: Initial grace period
Time remaining: 7173 minutes(s) (4 day(s))


What should I do?

 

Run this in admin cmd and try then again

Code:

reg add HKLM\SOFTWARE\Microsoft\Office\ClickToRun\Configuration /f /v ProductReleaseIds /d ProPlus2019Retail

 

greetings.

How may i find office 2016-Turkish ?

And could sb briefy tell me how to install and activate it.

Thank you

 

https://forums.mydigitallife.net/threads/65644/

 

Hi @abbodi1406 .Thanks for replying.

Unfortunately, ProPlus2019Retail is already in the key, so that didn't do anything. What else should I try?

 

Check if Antivirus is interfering. Disable AV and create exclusions for path and files.
If it still doesn't work, then remove existing Office installation with Office Scrubber
and re-install.

 

Hw did you installed Office?
run these commands and post the result

Code:

reg query HKLM\SOFTWARE\Microsoft\Office\ClickToRun /v InstallPath
reg query HKLM\SOFTWARE\Microsoft\Office\ClickToRun /v PackageGUID
reg query HKLM\SOFTWARE\Microsoft\Office\ClickToRun\Configuration /v ProductReleaseIds

 

I installed Office using OfficeRTool > Option I > ODT > Office 2019 ProPlus

Here are the results:

Code:

PS C:\Windows\system32> reg query HKLM\SOFTWARE\Microsoft\Office\ClickToRun /v InstallPath

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun
    InstallPath    REG_SZ    C:\Program Files (x86)\Microsoft Office

PS C:\Windows\system32> reg query HKLM\SOFTWARE\Microsoft\Office\ClickToRun /v PackageGUID

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun
    PackageGUID    REG_SZ    9AC08E99-230B-47e8-9721-4577B7F124EA

PS C:\Windows\system32> reg query HKLM\SOFTWARE\Microsoft\Office\ClickToRun\Configuration /v ProductReleaseIds

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration
    ProductReleaseIds    REG_SZ    VisioPro2019Retail,ProPlus2019Retail

 

All is good to me, i wonder why the conversion is not working for you

can you run Convert-C2R.cmd in debug mode (edit and set _Debug=1)

 

Here's the debug log:

Code:

>color 1F

>title Office Click-to-Run Retail-to-Volume

>for /F "tokens=6 delims=[]. " %# in ('ver') do set winbuild=%#

>set winbuild=17763

>set "_SLMGR=C:\Windows\System32\slmgr.vbs"

>if 17763 LSS 7601 (
set "msg=Windows 7 SP1 is the minimum supported OS..."
 goto :end
)

>sc query ClickToRunSvc

SERVICE_NAME: ClickToRunSvc
        TYPE               : 10  WIN32_OWN_PROCESS
        STATE              : 4  RUNNING
                                (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0

>set error1=0

>sc query OfficeSvc
[SC] EnumQueryServicesStatus:OpenService FAILED 1060:

The specified service does not exist as an installed service.


>set error2=1060

>if 0 EQU 1060 if 1060 EQU 1060 (
set "msg=Could not detect Office ClickToRun service..."
 goto :end
)

>set _Office16=0

>for /F "skip=2 tokens=2*" %a in ('"reg query HKLM\SOFTWARE\Microsoft\Office\ClickToRun /v InstallPath" ') do if exist "%b\Office16\OSPP.VBS" (set _Office16=1  & set "_OSPP=%b\Office16\OSPP.VBS" )
ERROR: The system was unable to find the specified registry key or value.

>if exist "C:\Program Files (x86)\Microsoft Office\Office16\OSPP.VBS" (set _Office16=1  & set "_OSPP=C:\Program Files (x86)\Microsoft Office\Office16\OSPP.VBS" )  else if exist "C:\Program Files (x86)\Microsoft Office\Office16\OSPP.VBS" (set _Office16=1  & set "_OSPP=C:\Program Files (x86)\Microsoft Office\Office16\OSPP.VBS" )

>if 1 EQU 0 (
set "msg=No installed Office 2016/2019 product detected..."
 goto :end
)

>for /F "skip=2 tokens=2*" %a in ('"reg query HKLM\SOFTWARE\Microsoft\Office\ClickToRun /v InstallPath" ') do if not errorlevel 1 (set "_InstallRoot=%b\root" )
ERROR: The system was unable to find the specified registry key or value.

>if "" NEQ "" (
for /F "skip=2 tokens=2*" %a in ('"reg query HKLM\SOFTWARE\Microsoft\Office\ClickToRun /v PackageGUID" ') do if not errorlevel 1 (set "_GUID=%b" )
 for /F "skip=2 tokens=2*" %a in ('"reg query HKLM\SOFTWARE\Microsoft\Office\ClickToRun\Configuration /v ProductReleaseIds" ') do if not errorlevel 1 (set "ProductIds=%b" )
 set "_Config=HKLM\SOFTWARE\Microsoft\Office\ClickToRun\Configuration"
 set "_PRIDs=HKLM\SOFTWARE\Microsoft\Office\ClickToRun\ProductReleaseIDs"
)  else (
for /F "skip=2 tokens=2*" %a in ('"reg query HKLM\SOFTWARE\WOW6432Node\Microsoft\Office\ClickToRun /v InstallPath" ') do if not errorlevel 1 (set "_InstallRoot=%b\root" )
 for /F "skip=2 tokens=2*" %a in ('"reg query HKLM\SOFTWARE\WOW6432Node\Microsoft\Office\ClickToRun /v PackageGUID" ') do if not errorlevel 1 (set "_GUID=%b" )
 for /F "skip=2 tokens=2*" %a in ('"reg query HKLM\SOFTWARE\WOW6432Node\Microsoft\Office\ClickToRun\Configuration /v ProductReleaseIds" ') do if not errorlevel 1 (set "ProductIds=%b" )
 set "_Config=HKLM\SOFTWARE\WOW6432Node\Microsoft\Office\ClickToRun\Configuration"
 set "_PRIDs=HKLM\SOFTWARE\WOW6432Node\Microsoft\Office\ClickToRun\ProductReleaseIDs"
)
ERROR: The system was unable to find the specified registry key or value.
ERROR: The system was unable to find the specified registry key or value.
ERROR: The system was unable to find the specified registry key or value.

>set "_LicensesPath=\Licenses16"

>set "_Integrator=\integration\integrator.exe"

>for /F "skip=2 tokens=2*" %a in ('"reg query HKLM\SOFTWARE\WOW6432Node\Microsoft\Office\ClickToRun\ProductReleaseIDs /v ActiveConfiguration" ') do set "_PRIDs=HKLM\SOFTWARE\WOW6432Node\Microsoft\Office\ClickToRun\ProductReleaseIDs\%b"
ERROR: The system was unable to find the specified registry key or value.

>if "" EQU "" (
set "msg=Could not detect Office ProductIDs..."
 goto :end
)

>echo.


>echo ============================================================
============================================================

>echo Could not detect Office ProductIDs...
Could not detect Office ProductIDs...

>echo ============================================================
============================================================

>echo.


>echo Press any key to exit...
Press any key to exit...

>if 1 EQU 0 pause  1>nul

>goto :eof

 

No AV except for Windows Defender which is disabled. Should I still create exclusions? For which paths and files? This is a brand new PC. I've also tried restoring System Restore to the point right after Windows 10 was set up. Then I installed Office 2019ProPlus again via OfficeRTool, but I got the same results.

 

Brand new PC with fresh Windows 10. Have tried restoring System Restore back to right after OOBE then installing Office. Same results.

 

Code:

>for /F "skip=2 tokens=2*" %a in ('"reg query HKLM\SOFTWARE\Microsoft\Office\ClickToRun /v InstallPath" ') do if exist "%b\Office16\OSPP.VBS" (set _Office16=1  & set "_OSPP=%b\Office16\OSPP.VBS" )
ERROR: The system was unable to find the specified registry key or value.

For some reason, the script cannot query the registry (although you secceeded manually)

check folder/registry permissions and that "Run as administrator" is working correctly in your OS