Crayolaeater, I found your mention of that PC to be very helpful because I didn't know a brand name to search on before & I've wanted to see what such sellers were up to - so thanks for that !! It seems most likely to me - having supported a great many users of all ages, that with the kind of customers the Wow type of folks get, there is likely no more than 30 questions asked of them 99% of the time - so they likely outsourced it in the cheapest ways possible & actually make a bundle on it. Also, if/when any query falls above the 30 question list - they can assuredly get away with charging extra for 'high level support' for that crowd. As for 'normal' & familiar - for anyone who was a user of XP & earlier windoze - all that came after it is utterly alien & far more upsetting than the transition to a more familiar Linux distro, I have found - and also as you so wisely said, when presented with Linux instead of the newest mikr0$0ft abortions, most users I've known are puzzled only because it is NOT so different than what they prefer. Ipx: In a user friendliness thread (IMO) - I would avoid any mention of Arch and especially any perversion of Linux associated with the wintel cartel. The 1st because it is not advantageous for folks looking to make the transition - the 2nd simply because their bread & butter is windoze, so no good can come of it. Having looked at both of those options - the 2nd is utterly dismissed vs. the 1st - which even at its easiest will not make for happy users who are just starting off, probably about 99% of the times. My goal in making this thread is to help & encourage aspiring Linux users - NOT to mislead or hopelessly confuse them !!